Telephone Operator

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POST DATE 9/16/2016
END DATE 10/16/2016

Hilton Westchase Houston Houston, TX

Company
Hilton Westchase Houston
Job Classification
Full Time
Company Ref #
hc.5508BE4F277F4B19
AJE Ref #
576200365
Location
Houston, TX
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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You're the hub of information for the hotel. You're also the critical touch point when emergencies rear. Often the first impression and without the benefit of visual cues, you effortlessly convey authentic warmth through the phone lines. You make prompt connections and provide quality info, never missing a beat with wake-up or helping a guest in need. If this rings true, Interstate's Telephone Operator position may be a great opportunity for you. As Telephone Operator, you will Graciously respond to all incoming calls, applying your thorough knowledge of the property to effectively assist callers and answer guest questions. Skillfully service hotline calls, ensuring guests needs are fully met. Convey messages accurately and timely and route calls efficiently. Ensure wake up requests are accurately delivered without fail. Fundamentals A high school education or equivalent experience is required. Clear, effective English written and verbal communication skills are required, with a second language helpful. An excellent phone manner and the ability to "smile" through the phone lines is essential. Previous communications or switchboard experience is helpful. The ability to operate multiple phone lines, familiarity with computer use and the ability to conduct online searches is expected.