Telephone Support Specialist
The NIM-COE contractor Specialist for this Omaha location will support telephone node splits for all Company systems. The candidate will be responsible for managing telephony networks, central office and field equipment, components and attributes for Fiber, HFC and Hybrid technology. They will also be responsible for ensuring all work tasks preformed are in compliance with corporate driven standardization. They will build and support telephony networks that provide physical and virtual representation of outside plant, central office, and customer demark equipment.
? Work and successfully complete all assigned node splits and complete NIM-COE tasks within Remedy UET tickets as it applies to the NIM-COE.
? Within NIM build all new HFC and Hybrid components, fibers, nodes relating each, when applicable, to the head end and the Central Office.
? Successfully migrate all included lines moving within assigned node split to new equipment and nodes completing the new network path within NIM.
? Manage request received via UET ticket system within established SLA.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.