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Telephone Triage Nurse

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POST DATE 8/12/2016
END DATE 12/2/2016

University of California - Los Angeles Medical Centers Los Angeles, CA

Company
University of California - Los Angeles Medical Centers
Job Classification
Full Time
Company Ref #
H82810
AJE Ref #
575863000
Location
Los Angeles, CA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
Job Title:
Telephone Triage Nurse

UCLA Title:
Analyst, Administrative,Prin I

Job No.:
H82810

Work Hours:
Days:TBD, 4 days /10hrs; various shifts

Work Location:
UCLA Agoura Hills, CA

Job Type:
Career

Duration:
Indefinite

Minimum Salary:
$28.92 / $5031

Maximum Salary:
$57.00 / $9919

Layoff Referral Deadline:
03/30/2016

Bargaining Unit:
99



JOB DUTIES:

The Telephone Triage Nurse functions as a member of the Patient Communication Center team in providing advanced clinical telephone support to patients and other callers. Telephone triage calls will involve asssesment of patient needs and appropriate case disposition to ensure positive patient outcomes, and may include collaboration with clinic and hospital based providers. Incumbent must have a strong clinical background to be able to triage and refer callers appropriately.



JOB QUALIFICATIONS:

Minimum 5 years of recent Ambulatory Nursing experience in clinic, urgent care, or ER/ED, 10 years preferred. Familiarity with UCLA Health system preferred. Experience with a variety of specialties & sub-specialties. Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions. Knowledge to problem-solve with other members of the Patient Communication Center team and to effect change toward improvement of clinic services. Skill in speaking clearly and using appropriate grammar. Must have pleasant and courteous telephone voice and manners. Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur. Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors. Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment.BSN preferred.



Complete Application