September 07, 2016


M & T Bank - Albany, NY

View Job Summary View Job Summary
  • Company
    M & T Bank M & T Bank
  • Location
    Albany, NY
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Entry Level (0 - 2 years)
  • Education
    High School Diploma or GED
  • Company Ref #
  • AJE Ref #

Job Description

Retail Banking Division

FULL TIME Teller Position

37.5 Hours Per Week
Float Pool

Albany, NY

Serves as foundation of building customer loyalty in the M&T branch system, completing all activities in a pro-active manner. Plays key role in the Customer Experience (lobby experience, needs identification, Easy Deposit migration, directing to appropriate resource and top five behaviors), Transactions (efficient transactions, profiling customers for sales opportunities, account maintenance and providing service beyond expectations) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) activities, customer information profile (CIP) maintenance and branch operations) to support achievement of branch goals.
Acknowledges customers entering the branch, accurately processes a variety of financial transactions and balances work daily, identifies and refers sales opportunities by uncovering financial needs and presenting all options to customers, and following up as needed.

Participate in the Lobby Experience Model, serving as assigned person (based on branch facility design), as scheduled, to welcome the customer, direct them as appropriate based on their identified needs and encourage utilization of self-service channels.
Support Bank guidelines for delivering exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying Thank you for banking with M&T. Is there anything else I can do for you today (customer name)? Maintain a professional demeanor and appearance to build customer confidence and trust.
Take ownership of error resolution including resolving routine customer problems and referring more complex issues to supervisor or platform. Follow-up on these issues as required to ensure timely and accurate resolution.
Process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing, in an accurate and efficient manner.
Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the Employee Difference policy.
Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management.
Identify customer needs and present all appropriate options to achieve personal referral goals by proactively identifying customer referral opportunities utilizing fundamentals of M&T Banks sales process. Participate in branch sales promotions as requested by management.
Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.
Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position is a key driver of branch referrals that assist the branch team achieve their annual sales goals. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.


High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
Proven verbal communication and interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized individual with time management and prioritization skills.
Proficiency with personal computers as well as pertinent word processing and spreadsheet software as well as email.
Ability to use fax, telephone system, copier and other communication tools.

Experience with Internet.

Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift light to heavy objects weighing 5 lbs. - 30 lbs.).
Ability to read fine print.
Ability to interact with customers in an open face-to-face work environment.

About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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