Teller II/Personal Banker
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POST DATE 8/31/2016
END DATE 11/9/2016
SAINT LOUIS, MO
This position is responsible for providing quality
customer service as a front line employee. This includes
receiving checks and cash for deposit or loan payment to
accounts, verifing amounts, examining checks for proper
endorsement, and entering transactions into the
computer. Pays out money after verification of
signatures and customer balances for check cashing,
withdrawal, and split deposit transactions. Position
also requires cross-selling and promotion of bank
products; must have knowledge, experience, and
personality to be able to back up as a Personal Banker.
This position requires excellent communication skills
with customers, co-workers, management, and other bank
locations by maintaining a professional, positive, and
courteous demeanor. Must demonstrate knowledge of the
industry in terms of laws and regulations including the
Bank Secrecy Act relative to his/her job
1. Assists customers quickly and efficiently and
maintains positive customer relationship. Meet all
expectations on professionalism and our image.
2. Researches and verifies all aspects of transactions
for accuracy and legitimacy. Runs transactions
3. Refers and sells bank products by recognizing and
recommending ways to better serve customer s financial
needs in person and over the telephone. Cultivates
friendly rapport with customers to retain existing
accounts and develop new deposit or loan relationships.
4. Able to be a backup for the Personal Banker; has
knowledge of product benefits and features and how they
will benefit customers. Prepares and completes
appropriate paperwork with regards to opening accounts.
Dual position of Teller and Personal Banker; requires
good decision making to determine in which area to focus
for best customer service.
5. Follows procedures keeping security of bank in mind.
6. Demonstrates knowledge of the Industry in terms of
laws and regulations, including the Bank Secrecy Act
relative to the job responsibilities.
To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The
requirements listed below are representative of the
knowledge, skill and/or ability required. Reasonable
accommodations can be made to enable individuals with
disabilities to perform the essential functions.
The competencies required for this position are:
analytical skills, business acumen, business ethics,
conflict resolution, problem solving and strategic
The teller is required to conform with and abide by all
regulations, policies, work procedures, and
instructions. Work requires continual attention to
detail in composing, typing, and proofing materials as
well as establishing priorities to meet deadlines.
Employee must be able to work in a fast paced
environment with demonstrated ability to juggle multiple
tasks and demands. The teller must maintain a high level
of interpersonal skills to handle sensitive and
confidential situations. The position continually
requires demonstrated poise, tact and diplomacy. The
employee must have the ability to research information,
and analyze data to arrive at valid conclusions,
recommendations, and plans of action. He/She must have
the ability to exercise considerable judgement and
discretion in establishing and maintaining a good
working relationship. Employee must be able to apply
mathematical concepts such as fractions, percentages,
ratios, and proportions to practical solutions. The
ability to solve practical problems and deal with a
variety of concrete variables in situations where only
limited standards exist in addition to the ability to
interpret a variety of instructions furnished in
written, oral, diagram, or scheduled form are essential
to the functions of this position
High School diploma or equivalent required. Minimum of
two years experience in retail banking is preferred.
Previous sales experience preferred.
We are an EEO/Affirmative Action employer. All qualified
applicants will receive consideration for employment
without regard to race, gender, gender identity,
disability, protected veteran status, or any other
legally protected status.