JOB DESCRIPTION

Job Description

Required Skills:

* High School Diploma or G.E.D. required

* 6 months cash handling experience required

* 3-6 months with a retail/sales/referral experience

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Overview:

The primary functions of the Teller are to be a customer experience champion, a service and sales facilitator as well as a consumer banking transaction expert.

SALES EXPECTATIONS

* Convert service interactions to sales referrals and achieve prescribed referral goal

* Prioritize and deploy daily, the most efficient high impact activities to generate referral outcomes

* Fully leverage available sales tools, prescribed in-branch routines and best practices to drive referral activity

SERVICE EXPECTATIONS

* Facilitate customer transactions in an accurate and timely fashion

* Provide a consistent and exceptional customer experience that helps contribute to the attainment of branch customer satisfaction and loyalty targets (Drive for "5")

* Demonstrate exceptional customer service behaviors to create advocacy and earn the right to expand relationships

* Do what's best for the customer by referring to branch team members and cross-functional business partners as appropriate

* Take personal ownership for the resolution of customer service issues

PEOPLE EXPECTATIONS

* Be a positive and effective team player by helping others on the team achieve success

* Proactively seek coaching to development service and sales skills and identify and share ways coaching would be most beneficial to you

ADMINISTRATIVE/OPERATIONAL EXPECTATIONS

* Maintain adequate control over cash and maintain cash differences within prescribed bank policy

* Maintain operational proficiency in performing client transaction/service

* Maintain operational proficiencies while conducting back office compliance and security procedures

* Stay informed and be clear in understanding operational changes, as they occur

* Must adhere to pertinent laws, regulations, First Niagara's Compliance Policy and external compliance requirements

EEO/AA Minority/Female/Disability/Veteran

100 Country Side Plaza, Mount Pleasant, Pennsylvania 15666

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled