Teller
This job is no longer active.
View similar jobs.
POST DATE 9/14/2016
END DATE 11/10/2016
First Niagara
Mount Pleasant, PA
JOB DESCRIPTION
Job DescriptionRequired Skills:
* High School Diploma or G.E.D. required
* 6 months cash handling experience required
* 3-6 months with a retail/sales/referral experience
---
Overview:
The primary functions of the Teller are to be a customer experience champion, a service and sales facilitator as well as a consumer banking transaction expert.
SALES EXPECTATIONS
* Convert service interactions to sales referrals and achieve prescribed referral goal
* Prioritize and deploy daily, the most efficient high impact activities to generate referral outcomes
* Fully leverage available sales tools, prescribed in-branch routines and best practices to drive referral activity
SERVICE EXPECTATIONS
* Facilitate customer transactions in an accurate and timely fashion
* Provide a consistent and exceptional customer experience that helps contribute to the attainment of branch customer satisfaction and loyalty targets (Drive for "5")
* Demonstrate exceptional customer service behaviors to create advocacy and earn the right to expand relationships
* Do what's best for the customer by referring to branch team members and cross-functional business partners as appropriate
* Take personal ownership for the resolution of customer service issues
PEOPLE EXPECTATIONS
* Be a positive and effective team player by helping others on the team achieve success
* Proactively seek coaching to development service and sales skills and identify and share ways coaching would be most beneficial to you
ADMINISTRATIVE/OPERATIONAL EXPECTATIONS
* Maintain adequate control over cash and maintain cash differences within prescribed bank policy
* Maintain operational proficiency in performing client transaction/service
* Maintain operational proficiencies while conducting back office compliance and security procedures
* Stay informed and be clear in understanding operational changes, as they occur
* Must adhere to pertinent laws, regulations, First Niagara's Compliance Policy and external compliance requirements
EEO/AA Minority/Female/Disability/Veteran
100 Country Side Plaza, Mount Pleasant, Pennsylvania 15666
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled