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Teller

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POST DATE 9/13/2016
END DATE 11/11/2016

First Niagara New Kensington, PA

Company
First Niagara
Job Classification
Part Time
Company Ref #
5000103306906
AJE Ref #
576161100
Location
New Kensington, PA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
Job Description

Required Skills:

* High School Diploma or G.E.D. required

* 6 months cash handling experience required

* 3-6 months with a retail/sales/referral experience

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Overview:

The primary functions of the Teller are to be a customer experience champion, a service and sales facilitator as well as a consumer banking transaction expert.

SALES EXPECTATIONS

* Convert service interactions to sales referrals and achieve prescribed referral goal

* Prioritize and deploy daily, the most efficient high impact activities to generate referral outcomes

* Fully leverage available sales tools, prescribed in-branch routines and best practices to drive referral activity

SERVICE EXPECTATIONS

* Facilitate customer transactions in an accurate and timely fashion

* Provide a consistent and exceptional customer experience that helps contribute to the attainment of branch customer satisfaction and loyalty targets (Drive for "5")

* Demonstrate exceptional customer service behaviors to create advocacy and earn the right to expand relationships

* Do what's best for the customer by referring to branch team members and cross-functional business partners as appropriate

* Take personal ownership for the resolution of customer service issues

PEOPLE EXPECTATIONS

* Be a positive and effective team player by helping others on the team achieve success

* Proactively seek coaching to development service and sales skills and identify and share ways coaching would be most beneficial to you

ADMINISTRATIVE/OPERATIONAL EXPECTATIONS

* Maintain adequate control over cash and maintain cash differences within prescribed bank policy

* Maintain operational proficiency in performing client transaction/service

* Maintain operational proficiencies while conducting back office compliance and security procedures

* Stay informed and be clear in understanding operational changes, as they occur

* Must adhere to pertinent laws, regulations, First Niagara's Compliance Policy and external compliance requirements

EEO/AA Minority/Female/Disability/Veteran

333 Freeport Street, New Kensington, Pennsylvania 15068
583 Alleghany Ave., Oakmont, Pennsylvania 15139
1509 Freeport Road, Natrona Heights, Pennsylvania 15065
1801 Route 286, Pittsburgh, Pennsylvania 15239

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled