Teller Supervisor II

Teller Supervisor II
Responsible for the day-to-day supervision and coaching of the branch teller team in service, sales and operational excellence to ensure a positive customer experience. Maintain branch compliance with Federal and State regulations as well as Webster Bank policies and procedures. Responsible for overseeing all daily branch functions and overall customer experience in absence of the Branch Manager and Assistant Branch Manager. Meet/exceed individual sales/service goals, and demonstrate operational excellence. The Teller Supervisor II position supervises in a Medium or Large-Tiered Branch as defined by net income.


RESPONSIBILITIES

Leadership & People Management
Assist in the daily coaching of the teller staff. May directly supervise the teller staff depending upon the needs of the branch.
Promote teamwork and a positive working environment in order to achieve team goals.
Work with supervisor to establish individual development goals.
Meet/exceed individual development goals and objectives.
Assist in the facilitation of and reinforcement of team-training sessions consistent with Websters Sales & Service process.
Make recommendations to reward and recognize performance of team members utilizing established programs and sources.

Sales & Service
Consistently meet/exceed all sales goals, retention goals and customer service standards through utilization of the Webster Sales & Service Process.
Take personal responsibility for the customer experience.
Actively retain customers: inquire about large withdrawals and customer dissatisfaction.
Ensure team identifies cross-sell opportunities and provides referrals by using customer interaction, profiling information and knowledge of Webster products and services.
Build strong internal/external relationships through ownership of problem solving and follow through.
Support platform staff by opening new accounts and cross-selling services.
Promote teamwork and a positive working environment in order to achieve team goals.
Participate in and contribute to branch/market team meetings and sales events as scheduled.