What could be better than immersing yourself in thrill-a-minute Midtown Manhattan? Having a boutique oasis where you can unwind and exchange only in New York stories. Welcome to The Muse, a Kimpton hotel just steps away from world-famous shopping, sightseeing, museums, theater and nightlife. Although we're buzzing with energy and lively banter, our newly renovated ambience brings your adrenaline level down a notch with a relaxing, contemporary vibe. Bring your family, your pet or your business agenda and let's do New York. Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees. SUMMARY: This position requires the person to field all incoming phone calls to Housekeeping and perform administrative duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Answer all telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the hotel. * Log guest and employee requests and/or reports of product or service defects. Close calls when completed and follow up as needed with guest, staff and/ or management. * Assist in performing administrative duties as necessary for Housekeeping as directed by management. Produce reports and status updates for proper functioning of the department. * Act as the center of communication for Housekeeping, especially in the event of an emergency. Review and understand all policies and procedures for safety, emergency preparedness, etc. QUALIFICATION REQUIREMENTS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Must have at least one year experience in a customer service role. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to use the computer, telephone, and radio/ pager/ handheld devices. Must be able to work flexible schedule to include days, nights, weekends, holidays. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Must be able to clearly speak and understand English. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to solve practice problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Must be able to multitask and focus in a busy office environment. (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).