The Raleigh Hotel Front Office Manager

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POST DATE 9/10/2016
END DATE 10/10/2016

SBE Miami Miami Beach, FL

Company
SBE Miami
Job Classification
Full Time
Company Ref #
hc.268256
AJE Ref #
576135774
Location
Miami Beach, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Focus is on, but not limited to the following: Plan, organize, facilitate, attend and/or participate in various hotel and departmental meetings. Ensure compliance of brand standards, operating procedures and policies Determines the direction, support, training and tools by being a consistent relationship builder to ensure the sense of empowerment necessary to provide win/win decisions for any internal/external customer challenges that may arise Directs all activities of the front office and communicates with other departments to ensure complete guest and associate satisfaction Participates in Fire Safety and Loss Prevention programs Continuously evaluates the performance of Front Office Management and staff taking corrective actions when necessary Attends bimonthly management lobby/hotel functions Conducts interviews for all front office positions and has Hire/Fire authority with Human Resources approval. Facilitates the training and development of all associates to The Raleigh Hotel standards Monitors and reviews guest comments to identify areas for improvement and shares with staff to assist in improving guest satisfaction, guest relations and guest loyalty scores and responds directly to guest as necessary Monitors availability and occupancy on a daily basis and constantly communicates with revenue manager to resolve any challenging issues Ensures all No-Show charges are accurate and properly posted