Ticket & Pass Sales Agent (Ticket Offices)

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POST DATE 9/12/2016
END DATE 10/11/2016

Vail Resorts Truckee, CA

Truckee, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Entry Ticketing & Product Sales Agent The Ticketing and Product Sales Agent is responsible for selling tickets, season passes, ski school products, and fulfilling pre-purchased sales orders on the front line at Northstars ticketing locations. This position will train you to have a full knowledge of our products and services and is responsible for collecting guest information during transactions. As an Entry Sales Agent, you will receive a high level of guest interaction and will be the face of Northstar! We are looking for guest service oriented individuals who are positive, outgoing, operate with a high level of computer proficiency, have a passion for the outdoors, are well disciplined, and take pride in their work. ESSENTIAL JOB RESPONSIBILITIES: Accurately and efficiently process lift access products while capturing guest data Ask the guest for their data with every transaction Ability to learn, understand and effectively communicate with the guest about multiple product types and easily adapt to changing pricing and product offerings Make suitable recommendations on products to meet the guests needs and the business objectives Ability to handle high volume of customer interaction while delivering exceptional service; internal & external Create a fun and professional work experience while communicating in a courteous and respectful manner Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions Perform daily sales and closing and be held responsible for end of day point of sale audit Work on a computer with a high degree of accuracy and efficiency Must be able to interact with and engage the guest while working on a computer at the same time Follow company/department policies and procedures Participate in resort and departmental trainings and development courses Willing to cross-train and work in all areas/locations of PSS Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail Promote and embrace Vail Resorts Mission and Values; provide a safe work environment; implement Vail Resorts mountain service essentials, strategies, policies and procedures Perform other duties as appropriate JOB REQUIREMENTS: High school diploma or equivalent Proficient on Microsoft applications and/or POS software Ability to communicate fluently and effectively in English Typing skills with an emphasis on data collection Ability to answer questions and speak intelligently about all resort products Fun, outgoing personality traits Take timeliness and deliverable tasks seriously Independent Ability to develop a quick rapport with guests Ability to stay calm in busy and stressful situations Must be at least 18 years of age, or 16 years of age with a work permit PREFFERED SKILLS: Prior experience with (resort) POS software Experienced and/or conversational in a foreign language Previous guest service experience College Degree Cash handling experience Outdoor Enthusiasts With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, its easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the Top 25 Ski Towns in the World. www.vailresortscareers.com Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 125288