Tier - I Technical Support 9/2/2016

INTEL Plano, TX

Company
INTEL
Job Classification
Full Time
Company Ref #
28427721
AJE Ref #
576077433
Location
Plano, TX
Job Type
Regular

JOB DESCRIPTION

APPLY
JOB TITLE

TIER-I TECHNICAL SUPPORT

DURATION

12 Months +

LOCATION

Plano, TX 75024

RATE/SALARY

DOE

SKILLS/EXPERIENCE

MAIN RESPONSIBILITIES:

The candidate MUST have excellent knowledge and/or hands on experience on networking -- as well as -- outstanding communication skills.

COMMUNICATION SKILLS:

a. Understanding and applying Active Listening

b. Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions

c. Ability to teach complex topics

NETWORKING / TROUBLESHOOTING SKILLS:

* Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
* Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues.
* Expertise to troubleshoot or describe common networking and application protocols.

* Example: Ability to describe several computer related issues where the candidate had to perform extensive troubleshooting - describing all steps taken from analysis to fault isolation to resolution.

* Ability to dissect application issues at the application layer. Example: Can the candidate diagnose a failing application by means of examining processes and services tied to said application.
* Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality.

PREFERRED REQUIREMENTS:

* McAfee/Intel Security product knowledge is a plus