Tier 1 Technical Support ( In - Perso ) 9/1/2016
Business Services Company
JOB DESCRIPTIONAPPLY TIER1 TECHNICAL SUPPORT
Total we have 24 positions open with client
The Technical Support Representatives answer inbound calls and emails. They are expected to troubleshoot quickly and efficiently, then relate the requested information to the customer and do so with the highest standards of customer service.
Must be flexible to work an assigned shift / 40hours per week between the hours of 6:00 AM - 6:00 PM / 7 days per week. (Must be able to work weekends)
Minimum of 1year previous Tier 1 technical support call center
Excellent verbal and written communication experience
Proven resolution, logical troubleshooting, customer service and customer satisfaction skills
Strong / advanced wireless networking experience
Experiencetroubleshooting Wi-Fi enabled devices and products
Strong problem solving/resolution skills
Excellent listening, probing and de-escalation skills
Able to learn quickly and be passionate about learning new concepts, technology and processes
Understanding of consumer based electronics
Availability to work weekends and evening shifts.