Tier 1 Technical Support ( In - Perso ) 9/1/2016

Business Services Company Draper, UT

Company
Business Services Company
Job Classification
Full Time
Company Ref #
29476992
AJE Ref #
576061024
Location
Draper, UT
Job Type
Regular

JOB DESCRIPTION

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TIER1 TECHNICAL SUPPORT

DRAPER, UT

FULL TIME

Total we have 24 positions open with client

JOB SUMMARY

The Technical Support Representatives answer inbound calls and emails. They are expected to troubleshoot quickly and efficiently, then relate the requested information to the customer and do so with the highest standards of customer service.

SHIFTS:

Must be flexible to work an assigned shift / 40hours per week between the hours of 6:00 AM - 6:00 PM / 7 days per week. (Must be able to work weekends)

Minimum of 1year previous Tier 1 technical support call center

Excellent verbal and written communication experience

Proven resolution, logical troubleshooting, customer service and customer satisfaction skills

Strong / advanced wireless networking experience

Experiencetroubleshooting Wi-Fi enabled devices and products

Strong problem solving/resolution skills

Excellent listening, probing and de-escalation skills

Able to learn quickly and be passionate about learning new concepts, technology and processes

Understanding of consumer based electronics

Availability to work weekends and evening shifts.