Tools, Lawn & Garden consultative Sales Associate - Thornton

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POST DATE 9/16/2016
END DATE 10/16/2016

Sears Thornton, CO

Company
Sears
Job Classification
Part Time
Company Ref #
50739172
AJE Ref #
576193919
Location
Thornton, CO
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

Jobs in this category are responsible for: selling and servicing customers within one or more departments including Home Improvement, Lawn and Garden, Tools, Sporting Goods; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is based on a fixed hourly rate of pay plus potential commissions based on sales; however, the compensation structure may vary by department or store.* Takes ownership for enhancing the customer experience * Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones) * Leverages technology in order to facilitate the customer experience * Completes customer transactions accurately and efficiently at point-of-sale * Executes consistent operational and selling processes (i.e., credit application process, ratchet repair program) * Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities) * Educates customers on our Satisfaction Guaranteed return policy; * Assists in resolving customer issues * Assists with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours * Adheres to merchandise protection standards * Uses basic internet navigation to access and print information/reports * Performs other duties as assigned * Basic reading, arithmetic, writing and oral communication skills * Basic internet navigationEqual Opportunity Employer / Disability / Vet.