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POST DATE 8/19/2016
END DATE 10/25/2016

Laureate Education, Inc. Baltimore, MD

Baltimore, MD
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


Job Description
The Global Products & Services Division of Laureate is seeking a Training Specialist for the Enrollment Training & Development Department. The Trainer will report directly to the Training Manager and have a dotted line to the Enrollment Site Director. This position may have the opportunity to travel to all key sites for training purposes.


* In partnership with Training Manager and Site Director, determine training needs and solutions by meeting with product teams and other key stakeholders; listen to Enrollment Advisor phone interactions with student prospects; conferring with Enrollment Managers; performing needs analyses

* Build and deliver short/long-term training plans that are designed to meet Enrollment goals, including new student growth and increasing conversion rates

* Develop and deliver blended learning programs to new hires and existing Enrollment Advisors in coordination with subject matter experts, department leaders, and other Training & Development specialists surrounding the topics of Company, Institution, Product and Technical Knowledge as well as Selling skills and Soft skills

* Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure learning maximum effectiveness of training programs

* Utilize Kirkpatrick s 4 levels of knowledge measurement to assess and measure knowledge transfer. Review and coach employees on best practices. Providing feedback to managers

* As required, attend enrollment site leadership meetings to receive and provide needed updates and information, ensuring that all confidences are kept regarding information shared

* Participate in meetings, seminars, and training sessions to obtain useful information and integrates information into training program

* Utilize learning management system to schedule classes and maintain training records

* Contact and schedule internal and external vendors for specialized training

* Support training financial objectives by recommending budget items; controlling costs

* Ensure timely project completions through the utilization of project management skills

* Update personal job knowledge by participating in educational opportunities; increasing product/technical knowledge, increasing selling skills, reading professional publications; maintaining personal networks; participating in professional organizations

* Handle all logistical arrangements, room set up, managing rosters, instructor scheduling, reporting on completion and sending reminders to participants

* Work closely with the site Quality Assurance Specialist to ensure consistency in process and practice among Enrollment Advisors

External Requirements

* Leadership/ability to take initiative with regard to work and challenges

* Presentation/Command Skills

* Creativity/Innovation

* Knowledge of Adult Learning Principles

* Problem-solving Skills

* Ability to work in a fast and changing environment

* Organizational, communication skills and project management skills

* Ability to work independently as well as with others

* Knowledge of a Learning Management System (Preferred)


* Bachelor s Degree required

* Minimum 2-3 years sales experience required

* Training experience minimum 1 year required

* Working knowledge of Microsoft Office (Word, Excel, Power Point, Captivate, etc ) and some internet applications

* Willing and able to travel to different site locations (15%)

Job Category


United States

Position Type

Laureate Education, Inc. and its parents, subsidiaries and affiliates are equal opportunity employers. EOE.


Laureate Education, Inc., a global provider of high-quality, accredited campus-based and online post-secondary education, is on a mission we believe will help make the world a better place. This mission starts with the dedicated professionals who are the reason behind our award-winning success. Serving over 800,000 students in 30 countries, we are passionate about our work and equally dedicated to ensuring that our team of committed professionals has the opportunity to apply and enhance their skills while receiving the professional development and upward mobility to grow. If you are looking for a new level of accomplishment – a place to make your mark and to affect the world in a positive way – we invite you to explore a career with us at Laureate.

Company Size:
5,001-10,000 Employees
Social Media:
650 S. Exter St.
Baltimore, MD 21202

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