Training Instructor

Job Summary:

As Training Instructor 4 you will deliver technical course content and supporting materials to internal and external clients using a wide variety of delivery methods. Courses will be on software and hardware products and will be targeted to audiences at many levels including:
NetApp customers, employees, resellers, and partners. To be successful in this role, this individual must be project team leader, able to manage large and or complex initiatives, and develop relationships with peers across functions and outside of the organization.

Essential Functions:

Training Instructors deliver course content and materials to clients through instructor-led classroom presentation and web-casts in virtual classroom environments. You will contribute to the department's delivery goals including:

- Teach classes for multiple products. Teach special classes for internal audiences, beta trials, and new releases.
- Provide support for Learning Partners including:
technical auditing, assisting with preparation, and technical refreshes.
- Develop and deliver custom, on-site courses to domestic and international audiences.
- Attend rollout presentations, review course material and labs, and prepare for training delivery.
- Gain and maintain technical proficiency on NetApp products and solutions.
- Review and provide feedback on new education offerings.
- Evaluate and certify instructor candidates.
- Facilitate train-the-trainer exercises.
- Write a development plan for new or modified courses.
- Determine requirements for delivering suitcase classes.
- Act as \"Champion\" for new or existing course.
- Mentor students.Job Requirements- Thorough knowledge and experience in
Engenio storage solutions.
- Thorough knowledge and experience in
large-scale SAN environments, Full Motion
Video (FMV) storage and streaming, Big Data
storage and streaming.
- Thorough knowledge of at least two host
platforms, preferably VMware and Microsoft
Windows Server (and Hyper-V)
- Thorough knowledge of IP, FC, and FCoE
networking
- Good knowledge of NetApp storage
solutions.
- Excellent written and verbal communication
skills; a strong working knowledge of
English, both written and spoken.
- Excellent interpersonal communication
skills; expert level presentation skills.
- Experience in education, including
developing course materials.
- Ability to manage, implement, drive, and
track projects in a deadline driven
environment.
- Thorough knowledge of classroom
management.
- Ability to deliver materials from at least
three areas of expertise.
- Strong collaboration and team leadership
skills.
- Travel requirements are approximately 40%
of the time. Valid passport or ability to obtain
a valid passport to travel and delivery classes
globally.
- Non-standard work hours are necessary to
support global time zones.
- Ability to meet the requirements
established for the Instructor Certification
Program.
- Demonstrated ability to have completed
multiple, complex technical projects.Education and ExperienceBackground in Big Data (e.g. full motion
video, large scale SAN, multimedia
production and streaming) along with any
combination of at least two of the following:

- Virtualization (e.g. VMware ESX, Microsoft
Hyper-V)
- Storage Networking (e.g. SAN, NAS)
- Networking (e.g. Router/switch, LAN/WAN
configuration), CCNA/CCIE
- Databases (e.g. Oracle, Microsoft SQL,
Microsoft Exchange)

- A minimum of 5 years of experience in
technical training, including several years of
experience developing course materials.
- A minimum of 3 years of experience as a
technical trainer in storage technologies, or
related field.
- A minimum of 2 years of Engenio
experience.
- Teaching experience of at least two host
platforms:
VMware, Windows OS, and UNIX
(Linux) operating systems and device driver
architectures.
- Teaching experience of at least two storage
networking protocols:
iSCSI, NFS, FC, FCoE.
- Good knowledge of router/switch
configuration and network IP/FC design.
- Experience or good knowledge of the
storage industry, including competitive
landscape, is desirable.
- A Bachelor of Arts of Bachelor of Science
degree in a technical field such as Computer
Science is required.