September 13, 2016

Training Manager, Nutrition & Food Services

Massachusetts General Hospital(MGH) - Boston, MA

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  • Company
    Massachusetts General Hospital(MGH) Massachusetts General Hospital(MGH)
  • Location
    Boston, MA
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Entry Level (0 - 2 years)
  • Education
    Bachelors Degree
  • Company Ref #
  • AJE Ref #
  • Hours/Week

Job Description

Responsible for the selection, orientation and training of patient food service staff. Responsible for training program development, implementation, and revisions including on-the-job training, as well as training deemed necessary by unit. Responsible for managing the day-to-day operations of Patient Food Service, including coverage, supervision, food safety and sanitation, and patient service.


Interview, hires, orients, trains, disciplines, and terminates personnel. Recommends staff for promotions, transfers.

Provides training and coaches new hires in the Patient Food Service Department. Trains employees from all patient food service areas, including the galleys, the data center, and the tray line area. Assesses staffs ability to meet performance standards at end of first 90 days of employment.

Orients existing NSCs to specialty units. Orients existing employees to alternate positions. Trains part time staff and full time staff.

Conducts annual training in accordance with JCAHO regulations, including fire safety, HIPPA, Infection Control, and any other training as deemed necessary.

Establishes practice for employee recognition

Monitors quality assurance program, work performance standards, sanitation procedures and personnel hygiene/food handling requirements consistent with JCAHO, OSHA, institution, local, state, and federal regulations.

Coaches staff to maintain Excellence Every Day standard. Audits compliance.

Assists with the development of standards governing patient menu and service quality.

Observes the appearance and personal habits of staff to detect deviations and/or violations of current health regulations and takes corrective action.

Monitors all activities related to food service in-patient care areas.

Provides instruction, guidance and leadership to Dietetic Interns during the Patient Food Service rotation. Plans work/training schedule and evaluates their performance and projects.

Oversees patient service operation as necessary. Ensures appropriate staffing, food safety and quality, patient service, and sanitation.

Attends meetings and participates on various committees

Participates in staffing schedules.

Maintains operational and policy manuals.

Maintains strong and effective working relationship with co-workers.

Maintain strong rapport with staff on the units

Must be a team player with excellent interpersonal and communications skills

Ability to provide compassionate care to patients and training to staff

Attention to detail

Must be able to lift 25-30 lbs. and must be able to stand for extended period (most of shift).

Computer skills

Age specific competencies pediatric to geriatric

RD preferred, LDN preferred

ServeSafe Certified

Bachelor's Degree or equivalent experience preferred

Previous training or mentoring experience preferred

Food service experience desirable

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.