Travel Consultant International - ReqCode 4668

BCD Travel is one of the largest and fastest growing travel companies, operating in more than 90 countries. We are one of the best places to work because of our fundamental commitment to employees. We look for service-minded people interested in helping us maintain our reputation for service leadership and extraordinary results.

***Must be proficient in Sabre*** Job Summary: Fulfills International travel related requests for airline, hotel, and car rentals to result in the lowest cost for booked itinerary and maximum commission claimed. Is knowledgeable in international faring and provides customer service through the communication of travel related information. Must spend more than 50% of work time on International travel requests. Essential Duties and Responsibilities Include... Essential Job Functions: ? Books international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. ? Responds to requests for international price quotations utilizing automated system(s) for domestic and international itineraries; queues to rate desk when appropriate. ? Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately. ? Moves market share for BCD Travel preferred suppliers. ? Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. ? Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately. ? Achieves individual and contractual service level goals related to telephone, quality, and productivity. ? Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. ? May build airline reservation system profiles for use with a specific group of travelers. ? Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control. ? Ensures optimum customer service through effective use of phone systems and positive telephone service techniques. ? Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. ? Must be able to come to work promptly and regularly ? Must be able to take direction and work well with others ? Must be able to work under the stress of and meet deadlines ? Must be able to concentrate and perform accurately while meeting applicable productivity measures ? Must be able to change productively and to handle other tasks as assigned Job Specific Essential Duties and Responsibilities: ? Work independently in the absence of supervision ? Assumes and performs other duties and responsibilities not specifically outlined herein, as requested. Transferable Skills (Functional Competencies): ? Knowledge of international faring and commission structures ? Professional telephone skills. ? Ability to work independently, exercising discretion and judgment. ? Ability to manage multiple tasks and changing priorities. ? Capability of maintaining a favorable company image when interfacing with outside sources. ? Ability to maintain work volume and quality consistent with peers. ? Proven pursuit of learning and self-development. ? Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company. ? Ability to demonstrate personal and organizational integrity. ? Competency to maintain positive client and co-worker relationshipsEstablishing, developing, and maintaining trust and ... To view the rest of this job posting or to apply for this position please click the APPLY NOW button