Triage Analyst 8/12/2016

Confidential Company Wilmington, DE

Company
Confidential Company
Job Classification
Full Time
Company Ref #
28751116
AJE Ref #
575865885
Location
Wilmington, DE
Job Type
Regular

JOB DESCRIPTION

APPLY
TRIAGE ANALYST - FOR .NET, JAVA APPLICATIONS

WILMINGTON, DE

ONLY LOCAL

* Perform in-depth analysis of escalated & critical level incidents

* Perform in-depth analysis of Java and .Net error logs

* Create filters, dashboards, and reports within monitoring utilities to help determine incident trends

* Logs and tracks incidents from identification through resolution. Follows up with other support staff and Development resources involved in resolution to ensure incidents are resolved

* Understanding of Cards domain will be a huge advantage

* Should be very good in working with Excel and generate reports from Excel.

* Excellent communication skills are required as the person would have to interact with multiple stakeholders