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UC/Networking Consulting Engineer (Cisco)
At Presidio, we think, architect, implement and support the practical reality of IT every day. We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients' IT challenges. As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at www.presidio.com or follow us on Twitter @Presidio.
Presidio is looking to add a UC/Network Consulting Engineer with a well-rounded skill set to our Managed Services team. This person will need to be able to work on his/her own and as part of a team to service high profile customers. The successful candidate must be able to multi-task between projects and provide support 3rd level support when needed. This is a high level role with deep technical skill required to manage Cisco based client support offerings.
The primary function of the role is to be the trusted technical advisor for select clients. The role requires onsite presence and an understanding of each client's business needs and how they relate to the technologies being supported. Must be adept and be able to speak to and implement Cisco Unified Communications technologies including but not limited to Communications Manager, Unity Connection, Unified Contact Center Express. ITIL familiarity and Enterprise Architecture methodologies are a plus. Must be able to work independently and as part of a team.
The successful candidate will have primary responsibility for ensuring overall client support satisfaction and managing client expectations. As a seasoned expert, you will accept issues that are escalated to them from various entry points. A can-do, upbeat attitude is required, with the willingness to go the extra mile to ensure client satisfaction. Travel is limited to the Atlanta metro area, 75-100% of time is spent on site at customer locations.
Candidates must possess strong skills and experience across a range (not necessarily all) of the following skills: Management, monitoring and support of solutions that include :
* Cisco Routing and Switching (Preferred)
* Cisco Firewalls (Preferred)
* Communications Manager(v 7-current), (Required)
* Unity (Required)
* Unity Connection (Required)
* UCCX (Required)
* Presence (Required)
* CCNP Voice or CCVP equivalent skills required.
* CCNP equivalent skills desired
* CCDP equivalent skills desired
* Expert Level Cisco UC experience is required
* Cisco routing and switching technologies
* PCI compliance (preferred)
* Cisco UCS knowledge a plus
* ITIL knowledge a plus
* Enterprise Architecture methodologies a plus
Summary: Excellent communication, architecture and troubleshooting skills required. Training is available in advanced technologies.
Presidio Networked Solutions LLC is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about employment discrimination protections under federal law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
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Presidio Networked Solutions is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [Click Here To Join] or call 212.652.5700.