US MINT CSR
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POST DATE 9/15/2016
END DATE 10/15/2016
JOB DESCRIPTIONJob Description:
Pro Staff is staffing for an inbound call center in the Downtown Dallas area. This position requires that individuals are able to pass a strict government background screening. We are looking for dedicated individuals with a passion for customer service to join us as we grow! We expect to start 2 training classes for this position on August 29th and September 5th . Screening for NCIC clearance takes up to 2 weeks once paperwork and finger printing is complete so please be sure to reach out early if interested.
Job Overview: Respond to inbound phone calls, up sell/cross sell additional items and resolve customer's issues. Utilize system tools provided to perform job function. Responsibilities include, but are not limited to: Take inbound calls for order placement Up sell and cross sell additional items Answer inquiries while maintaining and updating the customer database Maintain a sense of urgency in responding to the customer needs Be creative and go above and beyond when assisting our customers Accurate and efficient order entry and maintenance of customer files Ask probing questions and overcome objections
Pay rate is $11.50hr Must be flexible to work a shift within the hours of operation: Monday Friday: 7am to 11pm Saturday and Sunday: 9am-9pm We cannot guarantee a set schedule. You will work 5 days/40 per week, OT is mandatory based on client request.
Required Skills: 6 months Customer Service or Retail experience (call center preferred) MUST be flexible to work within the hours of operation 7am - 11pm ( 8 hour shifts/ 40 hour week will be assigned after training) Typing Speed of 25-30 WPM minimum Pleasant and professional telephone etiquette Proper grammar Ability to adapt to the fast paced internet environment Problem solving skills Excellent judgment and decision making skills Strong verbal and written communications skills Demonstrated customer service skills Regular and punctual attendance is a must High School Diploma or equivalent Must pass criminal background and drug test
EQUAL OPPORTUNITY EMPLOYER
Atterro supports affirmative action and equal employment opportunity. Atterro will provide equal employment in employment practices to all associates and applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, Atterro is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. Atterro complies with all applicable federal, state and local non-discrimination laws and regulations. Atterro will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.