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Unemployment Benefit Specialist

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POST DATE 9/17/2016
END DATE 10/18/2016

Superior Group Rochester, NY

Company
Superior Group
Job Classification
Full Time
Company Ref #
378804
AJE Ref #
576204084
Location
Rochester, NY
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
Superior group is looking for an Unemployment Benefit Specialist for our client located in Rochester, NY

Provide client support, including educating the client on the unemployment claim process, processing unemployment documents, performing research and ensuring accurate and timely information is provided to state agencies.
Communicates with clients on a daily basis to discuss claimant separation reasons.
Gathers the necessary information to respond to the state’s request and educates the client on best practices to manage UI benefits.
Processes unemployment claims-related matters in approximately 20-25 states, which require all forms to be completed with detailed and accurate separation information within state specific regulations.
Utilizes established tracking mechanisms in order to ensure clients have been contacted and state responses have been completed within the established timeframes to ensure compliance with agency regulations.
Develops and maintains basic system and product knowledge including an understanding of the product offering and regulatory changes; allowing them to inform clients proactively of any changes that could impact their business
Researches and responds timely to less complex internal and external escalated calls to ensure ongoing client satisfaction and client retention.
Participates in special projects to increase client satisfaction, enhance the product, departmental knowledge and efficiencies.
Good verbal and written communication skills, proficiency with Microsoft office is required, ability to work in a fast paced environment.

Required Skills / Qualifications:
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• Minimum of 2 years customer service experience.

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• Associates degree.




Go Beyond. www.superiorjobs.com.
EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.
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Superior group is looking for an Unemployment Benefit Specialist for our client located in Rochester, NY
• Provide client support, including ed