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Universal Banker I

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POST DATE 8/31/2016
END DATE 10/20/2016

Midland States Bank Grant Park, IL

Midland States Bank
Job Classification
Full Time
Company Ref #
Grant Park, IL
Entry Level (0 - 2 years)
Job Type
Associates Degree
AJE Ref #



The Universal Banker I position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service.

Primary Accountabilities

* Accurately processing customer transactions, balancing, and safeguarding against fraud

* Understanding basic knowledge of deposit and lending products & services

* Assists with basic deposit account openings, basic lending and maintenance requests

* Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships

* Confidently drive sales through service and knowledge allowing them to achieve personal and team goals as set

* Timely completion of all assigned learning activities

* Actively participate in weekly huddles and one on one coaching sessions

* Participate in onsite visits to customers to promote the Employee Privilege Program & Merchant Services.

* Demonstrates and models Midland States Bank core values that support the bank s culture

Position Qualifications


* Associates Degree in a related field or equivalent work experience

* Cash handling, sales and customer service background

Competencies/Other Skills

* Energy, Drive, Ambition

* Learns From Mistakes

* Putting People at Ease

* Getting Information, Making Sense of It; Problem Identification

* Being a Quick Study

* Knowledge: Trade and Business

* Maintains Clear Communication with Customer