User Experience Designer III
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An expert in user experience design and able to execute projects with oversight. Accountable for and serves as an expert on projects related. Has advanced understanding of assigned products UX. Passionate and driven to affect change and/or enhancements to satisfy customer needs and optimize customer experience through product innovation and/or improvements to internal organization, processes and technology. Recommends resources to address/balance customer needs. Typically assigned to larger, moderately complex projects requiring independent decision-making. Identifies and dimensions issues with peers and 1st level mgmt. to synthesize ideas and solutions that impact operational results. Focus is on products sub-elements or features with immediate to near term effects. Partners with cross-functional teams and stakeholders on ideas and solutions that impact operational results.
Primary Responsibilities and Essential Functions
Responsible to deliver activities and tasks necessary for successful product development and launch projects and achievement of business objectives.
Manage and review allocated budget and actual spend for product development and lifecycle activities.
Guide and support cross-functional teams to move ideas through a project funnel from ideation through deployment as the champion and owner of the initiative.
Developing as leader with respect to project development, team interactions, business insights and product management.
May generate business insights which guide product solutions.
Identify consumer expectations and unmet needs with product and services to innovate and create solutions that address gaps and enhance customer experience. Directs product features from ideation through deployment.
Analyze customer, business and product performance metrics and interpret underlying drivers to translate into data-based recommendations.
Develop a documented product vision which aligns with and/or enhances consumer needs, market and competitive trends and corporate strategy.
Translate vision into clear and defined UX requirements to drive functional specifications and technical requirements.
Drive the development of user experience frameworks which define the product value proposition to support product and services roadmap investments in collaboration with business partners.
Research and evaluate product performance to prioritize UX improvements that optimize UX and strengthen product/service.
Facilitates communication amongst project leaders, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current state of the experience and vision.
Create, sustain and optimize operational practices and procedures to drive efficiencies.
Monitors developments within the industry, vendor community and technology trends and considers UX implications in light of product roadmaps.
Is a recognized expert in the organization in a broad UX discipline or in a narrow but specialized component of the UX discipline.
Researches design techniques to further the organization's objectives.
Is consulted by other associates.
Skills and Qualifications
5 or more years of experience required in related field (e.g. User Experience, Design, UX Strategy etc.)
3 or more years of experience required if candidate possesses a related advanced degree
Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout organization.
Demonstrate strong technical and market knowledge.
BS/BA degree in related discipline strongly desired (e.g. Psychology, Engineering, Computer Science, arts etc.)
Experience in telecommunications or high-tech environment.
Organization:Cox Communications, Inc.
Primary Location:US-GA-Atlanta-6205 Peachtree Dunwoody Rd
Job Level:Individual Contributor