Job Summary Utilities Attendant (Project House person) Focus on cleaning balconies, maintenance of room attendant vacuums, carpet cleaning, and any projects need to be completed in hotel (housekeeping). Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Floor Supervisor. Essential Functions Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas Ensure security of any assigned keys and beeper. Review assignment sheet and update completed assignments. Check with Floor Supervisor and Housekeeping office for additional assignments throughout the shift. Organize work duty priorities. Review assigned area and complete general removal of any trash or debris on floors. Check assigned floor closets and complete linen requisition to replenish linen supplies. Stock linen carts with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram. Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas. Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute. Remove all dirty glassware from assigned Room Attendants' carts and closets. Transport to Stewarding. Return clean and capped glasses to floor closets in racks. Clean designated areas with proper chemicals, tools and equipment: guest room floor corridors floor closets service corridors elevators, tracks and landings guest laundry room guest vending areas stairwells Wipe down all surfaces of vending machines, ice machines, laundry machines/counters/shelves. Ensure that nothing is stored in stairwells. Transport any Room Service trays/items in guest hallways to service elevator landings. Check under furniture for debris and remove if present. Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork. Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions. Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents. Clean all lamps light fixtures and light switches; check for proper working condition. Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned. Remove dust, grease and smears from house/public phones and reposition properly. Remove dust on drapes weekly and realign to correct position daily. Inspect condition of planters and plants; remove debris, polish planters. Remove dust, dirt, marks and fingerprints from doors and door frames. Remove stains, scuff marks, and dust from baseboards, ledges and corners. Polish all brass surfaces. Empty trash containers, ashtrays and ash urns in public areas. Remove trash; debris and cobwebs from balconies/patios. Empty vacuum cleaner bags, replace and clean machines. Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas. Transport guest laundry and dry cleaning to correct guest rooms. Handle guest requests for shoe shines as assigned; retrieve shoes from guest room, shine shoes and return to guest room. Report any damages or maintenance problems to the Supervisor. Turn over any lost and found items to the Supervisor. Ensure security of guest room access and hotel property. Other Duties Install cleaned or new drapes. Make up cribs and rollaway beds; transport to designated rooms. Turn mattress and box springs according to rotation schedule. Assist Lobby Attendant as assigned. Stock Housekeeping department supplies. Working Conditions & Physical Requirements Physical Effort: Exert physical effort in transporting carts, linen, furniture (200 pounds) to different areas of the resort. Endure various physical movements throughout the work areas. Reach 6.5 feet. Remain in stationary position for 8 hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. Physical Environment: Guest Rooms, Guest and Service Corridors, Vending Areas, Guest Laundry. Job involves working: Under variable temperature conditions (or extreme heat or cold). Under variable noise levels. Outdoors/indoors. Around fumes and/or odor hazards. Around dust and/or mite hazards. Around chemicals. Around bio-hazards. Manual Skills Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. Work Schedule: Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel. Safety: Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.