Utilization Management Technician 8/13/2016
North Charleston, SC
JOB DESCRIPTIONAPPLY Superior Group is seeking a Utilization Management Technician to work with our client in N. Charleston! This is a contract opportunity expected to last for about 3 months.
Screens information received and refers members to the appropriate provider and/or contacts the provider directly for members.
Facilitates the authorization process for requests that do not require clinical criteria application or judgment.
Provides relevant information to members and assists them in resolving Plan related problems when Member Services personnel are not available.
Acts as a resource to staff for questions related to the prior authorization process.
Refers unresolved prior authorization process questions to the Lead Intake Specialist.
Assists the Lead Intake Specialist in identifying, planning and implementing staff training programs.
Identifies and reports member and provider educational opportunities to the Lead Intake Specialist.
Accurately answers questions regarding Plan benefits and Utilization Management requirements for members and providers.
Makes appropriate inquiries to determine potential coordination of benefits and advises appropriate provider and claims staff of same.
Required Skills / Qualifications:
High School Diploma or equivalent
Minimum 1 year of experience working with medical terminology
Minimum 1 year of experience working in a call center setting
Key Competencies/Success Factors:
Excellent interpersonal and verbal communication skills.
Attention to detail and confidentiality.
Patience and a balanced demeanor.
Ability to write clear and concise reports.
Willingness to work any shift.
Availability for in-service training.
Go Beyond. www.superiorjobs.com.
EEO Employer – Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.