VIP/Club Manager

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POST DATE 9/17/2016
END DATE 10/17/2016

Sheraton Boston Hotel Boston, MA

Company
Sheraton Boston Hotel
Job Classification
Full Time
Company Ref #
hc.7ED45D3430D469B5
AJE Ref #
576209280
Location
Boston, MA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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VIP/Club Manager Company Starwood Hotels & Resorts Worldwide, Inc. (starwoodhotels.com) is one of the leading hotel and leisure companies in the world with more than 1,270 properties in some 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator, and franchisor of hotels, resorts, and residences under the renowned brands: St. Regis(R), The Luxury Collection(R), W(R), Westin(R), Le Méridien(R), Sheraton(R), Tribute Portfolio, Four Points(R) by Sheraton, Aloft(R), Element(R), along with an expanded partnership with Design Hotels. The Company also boasts one of the industrys leading loyalty programs, Starwood Preferred Guest (SPG(R)). Location Belong to the Sheraton Boston Team! Nestled in Boston's charming Back Bay, we provide a warm and comforting place to work. We are connected to the Shops at Prudential and Copley Place Mall as well as the Hynes Convention Center. Our memorable location is completed by inspiring meeting facilities, impeccable service and world-class catering. We are New England's premier hotel featuring 1,216 guestrooms, 2 restaurants, onsite Starbucks, fitness center, indoor pool and 53 meeting rooms with a total of 70,000 square feet of event space. We are always seeking team members that enjoy providing thoughtful service to our guests. With an exceptional benefits package and training opportunities, a rewarding experience awaits you at the Sheraton Boston Hotel. Department Front Office Job Description The VIP & Club Services Manager is a member of the Rooms Division. They are responsible for providing high level customer service to our guests with a specific focus on our Elite guests (SPG Platinum, SPG VIP, Hotel VIPs and guests staying on Sheraton Club). They will work closely with the following departments and take a leadership role in GPS (Global Personalization by Starwood). Front Office: Pre- Arrival communication with Elite guests in order to personalize their experience and provide a memorable stay. Work with Front Office Managers to facilitate the Club Upsell Incentive program. Running of Master Arrival Report (MAR) and sharing information with appropriate departments. Must learn to be proficient in the use of the PMS, Starguest and SPGLink. Lead team of ambassadors to engage in high level guest service. Housekeeping: Personally inspect rooms and suites for all VIP guests. Food & Beverage: Lead club lounge attendants to ensure delivery of lounge services and memorable experiences. Work with the chef to ensure high quality food choices and amenities. Ensure Club Lounge Brand Standards are being met in both Rooms and F&B. Revenue Management: Work with DORM on various club initiatives to drive revenue. Requirements Requirements High school or equivalent education required. Bachelor's Degree preferred. One to three years hotel front office experience required. Supervisory experience preferred. Must be able to sit for 4 hours, with or without reasonable accommodation. Must be able to walk/stand for up to 6 hours, with or without reasonable accommodation. Must be able to work a flexible schedule, including weekdays, weekends, holidays and all shifts. Excellent communication skills both verbally and written. Excellent organizational skills Perform other duties as requested by management. Knowledge of hotel operations Proficient in Microsoft Office and Property Management Software Professional appearance and demeanor