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VIP Specialist I
JOB TITLE: Specialist I, Virtual Item Processing
Grade/Benefit Designator: 16
Job Code: 100085
Weekly Schedule: Sun-Thurs 8:00p.m. - 4:30a.m
ABOUT THE JOB (JOB BRIEF)
Performs visual analysis of suspect items, code line repair and file processing in a virtual environment while meeting standards for efficiency and risk mitigiation.
ESSENTIAL JOB FUNCTIONS
Perform visual analysis on suspected items to ensure accuracy.
Repair or reject items as necessary to ensure credits and debits are handled appropriately.
Research and remove duplicate suspects to prevent items from posting twice.
Ensure each batch of items is in balance for accurate processing.
Conducts review for various fraud protection services offered by KeyBank.
Alert shift monitor and/or management of equipment or workflow issues to mitigate impact.
Maintain a high level of enthusiasm and professionalism
Must work well independently as well as within a team environment.
Other duties as assigned by manager.
High School Diploma or equivalent
Experience performing 10-key data entry
Ability to work with precise attention to detail
Demonstrates ability to listen and follow directions.
Works well in a fast paced, ever changing environment.
Flexible work availability
Proficient utilizing a PC (Windows, etc)
301 Cayuga Drive Suite 140, Cheektowaga, New York 14225
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled