September 16, 2016
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VIP Specialist I

First Niagara - Cheektowaga, NY

View Job Summary View Job Summary
  • Company
    First Niagara First Niagara
  • Location
    Cheektowaga, NY
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Entry Level (0 - 2 years)
  • Education
    High School Diploma or GED
  • Company Ref #
  • AJE Ref #

Job Description

Job Description

JOB TITLE: Specialist I, Virtual Item Processing

Grade/Benefit Designator: 16

Job Code: 100085

Weekly Schedule: Sun-Thurs 8:00p.m. - 4:30a.m


Performs visual analysis of suspect items, code line repair and file processing in a virtual environment while meeting standards for efficiency and risk mitigiation.


Perform visual analysis on suspected items to ensure accuracy.

Repair or reject items as necessary to ensure credits and debits are handled appropriately.

Research and remove duplicate suspects to prevent items from posting twice.

Ensure each batch of items is in balance for accurate processing.

Conducts review for various fraud protection services offered by KeyBank.

Alert shift monitor and/or management of equipment or workflow issues to mitigate impact.

Maintain a high level of enthusiasm and professionalism

Must work well independently as well as within a team environment.

Other duties as assigned by manager.


High School Diploma or equivalent

Experience performing 10-key data entry

Ability to work with precise attention to detail

Demonstrates ability to listen and follow directions.

Works well in a fast paced, ever changing environment.

Flexible work availability

Proficient utilizing a PC (Windows, etc)
EEO/AA Minority/Female/Disability/Veteran

301 Cayuga Drive Suite 140, Cheektowaga, New York 14225

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled