VMI Service Operations Manager

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POST DATE 9/12/2016
END DATE 10/9/2016

Dole Springfield, OH

Springfield, OH
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Description:

GENERAL DESCRIPTION / PRIMARY PURPOSE: The VMI Service Operations Manager leads and manages the VMI Replenishment Planning teams across the enterprise in all operational activities, ensuring results, metrics, and training and development are executed. This position is responsible for the management and optimization of VMI database and components such as current inventory, forecast, knowledge of product movement and replenishment. This position acts as a problem solver, independent decision-maker and liaison between customers and various company departments and functions (all aspects of supply chain). The VMI Service Manager is accountable to analyze and compute data related to ads, forecasting, cyclical and holiday patterns, and inventory control activities towards improvement of forecast accuracy. MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION: Will promote components of Lamp Principles as they relate to Customer Team Approach. Manage and maintain close business relations with all Customers at level of management above the buyer to ensure good start-up and continued service excellence Oversee/Lead/Manage VMI Service Operations with multi-site oversight required As the VMI Manager, you will have a strong dotted line to Dole's Sr. Manager of Operational Service Analytics supporting his/her direction in development of tools and metrics - foundational and Key Performance Indicators - Internal review of key metrics will occur with both the Sr. Manager of Service and Planning Ops and Sr. Manager of Operational Service Analytics Maintain, report, analyze and be accountable for all operational metrics associated to assigned VMI team Accompany sales team on any new VMI related customer visits to promote VMI and participate in Customer Review of Dole's performance in the VMI Service arena. Acts as a problem solver and liaison between various department functions, while promoting an interactive relationship with operations and sales in the quest to provide excellent customer service and VMI performance Actively engage with the VMI team providing direct supervision and leadership to associates to include such responsibilities as results of daily operations and metrics, performance documents, collaborative reviews, setting goals, personnel training, motivation, coaching, scheduling, disciplining and documentation of direct reports. Create and maintain development programs for all assigned employees including training, certification, and continuous improvement of employee contribution Oversee and ensure proper utilization of customer supplied inventory and transactional data to develop and manage VMI replenishment plans that result in target case fill rate from customer DC to stores Oversee development of Store Pull projection models and methods which accurately forecast daily pulls by SKU Oversee development and capabilities for team to manage aggregate item forecasts for planners and schedulers to successfully support accounts Working with the Team Captains, maintain an awareness of customer's current activities such as: new item launches, discontinued products, new product development, price changes and promotional / AD activities Ensure effective communication for all information pertaining to the customer with all parties involved: team members, transportation, sales, operations, demand planning, FSS Be accountable for team's adherence to all guidelines, processes and procedures outlined in department standard operating procedures for Customer Service as well as VMI specific processes Maintain accountability for identification, root cause analysis, and corrective action planning for all incidences, issues and results within the VMI team falling outside of stated operational expectations Actively participate in the training process for fellow associates as needed. Share best practices by voluntarily maintaining a consistent flow of information regarding customer strategies to Dole team members Working with Sr. Manager of Customer Service and Planning Ops and the Sr. Manager of Operational Service Analytics, manage Forecast Analysis and Planning processes to assist the VMI team to proactively ensure utilization of all known demand planning variables related to Ad Planning, Seasonal / Monthly Cycles, Holiday trends and product transitions Working with Sr. Manager of Customer Service & Planning Operations and Sr. Manager of Operational Service Analytics manage reporting systems for Forecast Accuracy and provide ongoing instructive and constructive analysis towards continuous improvement of forecast and projections for self and team Develop and maintain Master Level knowledge of all Dole operational VMI processes and standards Maintain ownership of necessary improvements within the Dole VMI processes in order to significantly improve efficiencies, automation and data transparency within the organization Performs other related duties as assigned. Learn, understand, teach and build expectation in self and team towards Customer Service role as it pertains to the Dole Mission Statement in that our sole purpose is to not only meet but exceed customer expectations.