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Valet/Bell Attendant

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POST DATE 9/14/2016
END DATE 10/13/2016

Kimpton Hotels & Restaurants Portland, OR

Portland, OR
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


To experience the true essence of Portland, a city with plenty of personality, there's no better anchor than Hotel Monaco in all its fascinatingly eccentric glory. From the moment you walk in the doors of our circa-1912 building, you'll feel at home among the eco-chic digs, peppered with eclectic furnishings. We're consistently ranked in the downtown top three Portland hotels on TripAdvisor, and for good reason -- our cozy salon-style lobby, free WiFi and bikes, spacious guest rooms, and the city's best hosted wine hour are the stuff memorable hotel stays are made of. When it comes to Portland hotels, Monaco stands head and toes above the rest. Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees. What you get to do: The Valet/Bell Attendant is responsible for providing a memorable first and last impression to guests as they arrive and leave the Monaco. When interacting with guests, the Valet/Bell Attendant is responsible for being professional, friendly, and helpful, using the "Five Hospitality Standards" of eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname. The position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary. Your day-to-day include the following. Other duties may be assigned: * Greet all guests upon arrival. * Assist guests with luggage to their rooms promptly when checking in and upon checking out. * Hail taxicabs and answer inquiries. * Inform incoming guests on the following while assisting them to their room: storage area; restaurant hours of operation (if available), location of vending/ice machines; the concierge event of the evening; health club information; emergency procedures; equipment and exit paths. * Once in guest room, provide the guest with the following information: basic telephone instructions; television channels and pay movie instructions; honor bar refrigerator, snack basket and procedures for charging items to one's rooms; heating and air conditioning; laundry and dry cleaning procedures; door lock and key use; room directory, etc. * Assist guests by taking luggage to the curb to meet their transportation. * Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs. * Provide guests with general questions and assistance when Concierge is not available. * Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants). * Assist valet when they are busy, cover for lunch breaks, and cover in their absence. * Submit all lost and found articles accompanied by a Lost and Found report. * Function as a valet parking attendant and doorperson as needed. * Deliver faxes, messages, packages, flowers, wine, and other items to guests in their guestrooms. * Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency. * Notify guests by telephone of delivery of automobiles, packages, or arrival of visitors. * Provide other assistance to guests as necessary to ensure the highest quality of service. Specific experience we're seeking: Add other specific requirments QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required. LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).