Van Driver

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POST DATE 9/10/2016
END DATE 10/10/2016

Doubletree by Hilton Baltimore - BWI Airport Linthicum, MD

Company
Doubletree by Hilton Baltimore - BWI Airport
Job Classification
Full Time
Company Ref #
hc.710D75830A505A79
AJE Ref #
576136021
Location
Linthicum, MD
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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The Van Driver greets, assists with luggage, transports guests and runs hotel errands in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. In some circumstances, the Van Driver may also be assigned bellperson duties or other responsibilities. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.Job requirements The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and Experience: High school education or related experience. A valid drivers license and proven ability to safely drive. Current DOT Medical ID Card. Familiarity with hospitality industry practices preferred Skills and Abilities:Knowledge of hotel and the city. Ability to understand and obey all traffic rules, speed limits and federal, state and local driving regulations. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate motor vehicles, a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills.Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction. What you will be doing Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a Van Driver, you would be responsible for driving guests between airport and hotel and the local area obeying all traffic rules and speed limits for safe, accident-free trips. You are required to maintain consistent professional and positive attitude and actions when communicating with guests and associates; report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken; comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason; perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. In addition to these tasks you are required to perform the following: Open and close vehicle doors for guests. Assist guests with storing and retrieving their luggage from vehicle. Run hotel errands as instructed by management. Clean and inspect hotel vehicles. Maintain vehicle cleanliness, pump gas and obtain oil changes. Complete vehicle and mileage reports. Assist bell staff and/or doorperson as needed. Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to transportation management. On time and at work when scheduled, and in proper uniform. Report all tips in compliance with company policy and IRS regulations. Who this job will appeal to At Doubletree by Hilton, we promise to provide ths special comforts and acts of kindness that make the traveler feel human again. This position is ideally suited to the individual who exhibits the following core values: REAL: Be natural, be yourself, let your personality show. After all, guests want to interact with a real person, not a script. You follow your instincts, and look for ways to have a genuine interaction with the people you meet. ATTENTIVE: A welcome is so much more than just hello. You remember people's name. Ask how you can help. Show your concern. You always find ways to make someone's day better. CHEERFUL: Be friendly. Have fun. Expect the best. People gravitate to you because they know youre glad to have them there. You give smiles, and get a smiles in return. FLEXIBLE: You know there is always more than one way to solve a problem. You're always trying to find that little extra you can do to help. You anticipate needs and if it cant be done, you find an alternative. THOUGHTFUL: You love to surprise! People don't have to ask you because you give cheerfully. Try to be alert for opportunities to exceed expectations. Its all about treating others as youd like to be treated yourself. HONEST: You are sincere and walk with integrity. You create trust and loyalty by being candid and forthright. You believe that honesty really is the best policy. CARING: Our customers are at the core of everything we do. Without our guests, there is no DoubleTree by Hilton. You are always be on the lookout for ways to show how much you care about them as customers, but even more important, as individuals.