Vendor Enrollment CSRs needed - 9/1/2016

AppleOne Jacksonville, FL

Company
AppleOne
Job Classification
Full Time
Company Ref #
23170895.1194
AJE Ref #
576053726
Location
Jacksonville, FL
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

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JOB SUMMARY:
Provides administrative processes support for routine ?back office? tasks such as client support processing, researching customer deposit and loan-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client specific procedures. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on efficient processing of high-volume transaction-oriented assignments.


GENERAL DUTIES & RESPONSIBILITIES:
? Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
? Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor.
? Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
? Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group?s escalation guidelines.
? Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
? Assists in tracking, compiling, and completing reports as assigned.
? Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
? May mentor and guide more junior Account Services Specialists and/or proactively assist in production issues and questions.
? Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
? May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
? Performs other related duties as assigned.


EDUCATIONAL REQUIREMENTS:
A high school diploma or GED is required for this role.


GENERAL KNOWLEDGE, SKILLS & ABILITIES:
? Knowledge of banking principles, operations and processes
? Strong PC skills with basic knowledge of Microsoft Office applications
? Detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clients
? Excellent data entry skill
? Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
? Excellent verbal and written communication skills
? Effective analytical, problem-solving, team, and time management skills
? Ability to work independently on problem tickets within the client problem ticket solution
? Ability to maintain confidentiality and carry out assignments that are sensitive in nature
? Ability to work both independently and in a team environment
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.