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Vice President/Chief Nursing Officer - Office of the CNO (DIR EXEC)

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POST DATE 9/2/2016
END DATE 1/8/2017

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Title

Vice President/Chief Nursing Officer - Office of the CNO (DIR EXEC)

Job ID


Job Code


Job Family




Weekly Hours

40 ; 100%

Appointment Type



Office of the CNO


8-hour Days

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Job Summary

The final salary grade is subject to confirmation by the UCSF Senior Leadership Compensation Group, UCSF Compensation Committee and Chancellor.

Reporting to the President of UCSF Medical Center / Senior Vice President of UCSF Health, the Vice President/Chief Nursing Officer provides strategic direction, executive level leadership, planning, organization and general management for all aspects of patient care at UCSF Medical Center to ensure integration of services and compliance with long range objectives and strategies, including the provision of excellent quality services and the practice of sound business practices. As a key member of senior leadership, the Vice President/Chief Nursing Officer contributes to the development and implementation of major strategic goals and direction, and provides vision for all aspects of patient and quality of care issues.

The Vice President/Chief Nursing Officer is responsible for nursing practice, and overall administrative, operational, and financial functions of all nursing services throughout UCSF Medical Center to include Adult Services, Perioperative Services, Home Health, Licensed Ambulatory Practices and UCSF Benioff Children s Hospital San Francisco. In addition, this position oversees Langley Porter behavioral nursing services, separately licensed but part of UCSF Health. The Institute for Nursing Excellence, Clinical Nutrition and Food Services, Respiratory Care and Patient Transition Management are also under the purview of this position. Responsibilities include proactively identifying progressive approaches to deliver patient care and enhance overall patient satisfaction, and culture of nursing. The Vice President/Chief Nursing Officer will have a patient first philosophy, foster strong partnerships with the medical staff and bring an inclusive and collaborative approach to the Department of Nursing. The flexibility to orient and work at all UCSF Medical Center locations is required.


Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

* Picks up and disposes of any litter found throughout entire facility.

* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

* Protects the physical environment and equipment from damage and theft.

Required Qualifications

* Seven to ten years of increasingly responsible experience in hospital management, preferably in an academic medical center

* Active Registered Nurse licensure in the State of California

* Active American Heart Association CPR certification

* Current National Certification in Nursing Leadership

* Bachelor s Degree in Nursing and Master s degree in business, nursing, health care administration or a related field

* Comprehensive and thorough understanding of all elements of health care delivery, including strategy, business planning, operations and financial conditions

* Served in a Magnet organization or understands the principles of shared governance and interdisciplinary collaboration

* Expertise in all aspects of assigned functions, as well as development and management of operational and capital budgets

* Proven administrative skills including the ability to organize tasks and provide clear direction and leadership to others

* Proven ability to work effectively with other health professionals, including physicians and administrators

* Demonstrated understanding of the roles of teaching, research and patient care in the academic medical center and active participation in improvements relevant to each mission

* Ability to comply with all nurse practice and Medical Center policies and procedures for infection control, safety, administrative and clinical practice

* Ability to comply with activities mandated by The Joint Commission/Title 22, CLIA, etc

* Knowledge of strategic planning and its relevance to nursing operations and future direction

* Knowledge of management information systems and its relevance to practice, quality and safety

* Strong verbal, written and negotiating skills

* Able to demonstrate consensus and inclusive practice in key situations

* The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

* Doctorate degree


* Active Registered Nurse licensure in the State of