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Vice President/Chief Operating Officer - Cancer Services (DIR EXEC)

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POST DATE 9/2/2016
END DATE 1/8/2017

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Masters Degree


Job Title

Vice President/Chief Operating Officer - Cancer Services (DIR EXEC)

Job ID


Job Code


Job Family



Mission Bay

Weekly Hours

40 ; 100%

Appointment Type



Cancer Strategic Initiatives


8-hour Days

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Job Summary

The final salary grade is subject to confirmation by the UCSF Senior Leadership Compensation Group, UCSF Compensation Committee and Chancellor.

UCSF Health brings clinical service capabilities into a unified management structure and integrated operating unit, achieving strategic, operational and financial alignment between the School of Medicine, Medical Group and the Medical Center as well as provider affiliates. Its structure streamlines decision making, strengthens the ability to act with one voice, and ensures accountability at every point to execute collectively agreed upon commitment to excellence and efficiency. UCSF Health s 2020 vision is to provide innovative, high-quality, cost-competitive clinical services, and deliver an unparalleled patient experience across the entire care continuum.

Reporting to the Senior VP, Cancer Services & President of Helen Diller Family Comprehensive Cancer Center, and with a matrix relationship to the Executive Vice President, UCSF Health Operations/COO, the Vice President of Cancer Services Operations plans, directs and evaluates the administrative and operational functions of cancer services for UCSF Health.

The VP is a member of the senior management team and works within the framework of the mission and values established by UCSF Health. The VP oversees cancer technical services including infusion centers, radiation oncology, cancer risk program, and patient support programs.

Working within the matrix organization, the VP will partner to seamlessly deliver inpatient and outpatient care, pharmacy services, labs, imaging, IT, facilities, strategy, affiliations and other key aspects of cancer services.

The flexibility to orient and work at all UCSF Medical Center locations is required.


Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

* Picks up and disposes of any litter found throughout entire facility.

* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

* Protects the physical environment and equipment from damage and theft.

Required Qualifications

* Master s degree required or an equivalent combination of education and experience

* Proven highly successful regional oncology medical center leadership and a minimum of five (5) years of executive experience in a large complex tertiary health system or academic medical center

* Proven extensive experience and knowledge of hospital operations in a tertiary multi-hospital setting

* Experience and knowledge in working with governance including Governing Board direct experience

* Ability to present complex information in a concise, yet comprehensive manner to Board members and medical staff, community leaders and employees

* Knowledge of appropriate professional standards for the multidisciplinary team

* Ability to pursue multiple goals, analyze complex issues, facilitate change in response to a dynamic environment, and communicate effectively at all levels of the organization

* Extensive experience successfully working with physicians (or as a physician) in clinical, educational, and research settings to evolve health care delivery services that are responsive to the needs of communities served and financially viable for all concerned. A demonstrated ability to empower physicians and clinical staff to achieve their full potential as providers of medical care

* Excellent interpersonal, communications, public speaking, and presentation skills. Must demonstrate excellent consensus building skills and be able to navigate political landscapes

* The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications

* MD or RN license with clinical background strongly preferred

* Lean leader trained/certified strongly preferred


* N/A

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at