Warranty Manager

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POST DATE 9/3/2016
END DATE 12/19/2016

Confidential Company San Diego, CA

Location
San Diego, CA
AJE Ref #
576086874
Job Classification
Full Time
Job Type
Regular
Company Ref #
29547327

JOB DESCRIPTION

The major purpose of this position is to assist the After Sales Department with campaign related claims. The main responsibility would be to manage the Warranty team, provide customer support, coordinate with other related departments, and create reportsunder the Warranty director.

ESSENTIAL DUTIES & RESPONSIBILITIES
o Review ongoing issue throughout the day to ensure claims are processed.
o Resolve any issue that develops.
o Interact directly with customers, vendors, shops and coworkers to research and resolve warranty issues.
o Negotiate claims within set guidelines.
o Oversee departmental systems to maintain information accuracy.
o Gather and review data for reporting purpose.
o Prepare and present special projects summaries and reports.

REQUIRED:
Bachelor's degree (Preferred: Engineering)
Minimum 2 years manager level experience
Transportation background (trailer industry)
Ability to travel to Tijuana
Able to work overtime as required