Welcome Center Agent-Wyndham Las Vegas

The primary purpose of this position is to provide exceptional customer service to Wyndham guest traveling on promotional packages, by engaging in behaviors that will enhance the guest experience and satisfaction and setting the stage for a successful sales timeshare

Responsibilities/Job Duties

Maintain a positive attitude at all times with everyone you come in contact with. Provide a great welcoming experience and

- constant attention from the first point of contact until guest is introduced to sales representative.

- Able to work independently and follow through with minimal supervision.

- Ability to achieve site mandated performance expectations.

- Ability to determine eligibility, including but not limited to finding necessary accommodations if needed as well as complete necessary notations and paperwork.

- Ability to handle proprietary information in a confidential and classified manner.

- Answer calls and guest questions in a clear concise and professional manner.

- CRS data entry on all guest encounters.

- Ability to work a flexible schedule including weekends, night shifts and Holidays depending on business needs.

- Wear neat and clean Wyndham issued uniforms including name tag.

Requirements:
Minimum Qualifications/ Requirements


- 2 or more years of customer service experience

- Ability to successfully book incoming tours via phone calls, email, and interpersonal communication

- GED or higher.

- Professional appearance.

- Excellent communication skills.

- Interpersonal skills.

- Ability to use Microsoft Office.

- Ability to work in a fast-paced environment.

- Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner.

- Possesses productive, energetic, and self-motivated attributes.

- Possesses organizational skills.

- Ability to speak effectively before groups of guests and/or employees.