Whatever/Whenever Agent (Overnight) Company Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis(R), The Luxury Collection(R), Sheraton(R), Westin(R), Four Points(R) by Sheraton, W(R), Le Méridien(R), Aloft(R) and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com. Location In the playground of the cool, the melting pot of international tastemakers and on the boardwalk of the fashion jet set is where youll find W South Beach. Sandwiched between the powder-soft sands of Miami Beach and bustling Collins Avenue, the hotel is a fantasy oasis surrounded by lush garden landscapes and breathtaking Atlantic Ocean views. Department The Welcome Office & Welcome Desk Services are a focal point at W. They are a huge part of the "W Arrival", one of our key differentiators. As such, these departments are critical to the continued success of our hotels. The Welcome Office & Welcome Desk/Whatever-Whenever offer constant guest interaction, with the most diverse operating exposure in the hotel. Job Description Answers and directs incoming calls from inside and outside the hotel. Identifies all guest needs, reservations, handles their requests. Dispatches Whatever/Whenever delivery attendants and other hotel staff via two-way radio and telephone. The Whatever/Whenever(R) Agent is a back-of-the-house concierge. Requirements Prior hospitality experience preferred. Strong Customer Service experience required. Must be able to work a flexible work shift.