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Work At Home Anywhere US: Customer Product Support Advisor 8/26/2016

Synnex Fremont, CA

Company
Synnex
Job Classification
Full Time
Company Ref #
CNX00021461
AJE Ref #
575982234
Location
Fremont, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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Work At Home Anywhere US: Customer Product Support Advisor

JOB DESCRIPTION:

Are you passionate about technology and the latest gadgets? If so, this position is the perfect match for you. As a Product Support Advisor, you will be providing a premium customer service experience by responding to inbound phone contacts to troubleshoot and resolve advanced technical issues while supporting one of the largest technology companies in the world.

Qualifications:

* A knack for positively taking ownership of customer interactions with a dedication to resolving their technology issues

* Exceeding customer expectations by providing a high level of world class customer service to a diverse range of customers

* Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism

* Navigate and manage multiple programs and applications running simultaneously


REQUIREMENTS:

* 1 - 2 years of customer service experience

* High School Diploma or GED

* Keyboarding skills at a minimum of 30 wpm

* Strong problem solving, analytical and data entry skills

* Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays

* Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers

* Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team

* A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously

* Strong desire to excel in a fast-paced work environment

WHAT YOU NEED TO HAVE:

* You must have high speed Internet Service, which will be tested as part of the application process. Minimum of 5.0 mbps download and 1.5 mbps upload

* Basic Landline Telephone Service is required during training and for Production calls

* An approved headset will be required before you start working with us. They are not required as part of the application process, so please do not purchase them before we extend a job offer to you

* A distraction free work space within your home designed to maximize your productivity



WHAT WE OFFER:

* Competitive salary: Starting at $9.50 per hour with opportunities for tenured raises at 3, 6 & 9 months

* Monthly Performance Incentives

* Advancement and Career Opportunities

* Medical Benefits (Full-Time ONLY)

* Paid Time Off

* Paid Training

CONTACT EMAIL: workathome@concentrix.com

COMPANY DESCRIPTION:


A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 24 countries with a staff of more than 54,000 who speak 40 languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.

Concentrix - A SYNNEX Corporation Company is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy.

United States