Workers Compensation Claim Rep Trainee Bi lingual English/Spanish Job

Solid reputation, passionate people and endless opportunities.That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.Seeking candidate who is Bi lingual English/Spanish fluent in speaking, reading and writing.Location: Walnut Creek, CaSUMMARY:Investigate, evaluate, negotiate and resolve claims on losses of lesser value and complexity. Complete formal training program for consideration of advancement to claim representative position.Differences in settlement authority would be based on local discretion and product line guidelines.Provide outstanding customer service.PRIMARY DUTIES:Participate in on going training sessions for specific line of business.Provide voice to voice contact within 24 hours of first report. Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters. Maintain contact throughout the life of the file, as needed.Determine coverage/ compensability, facts of loss and degree of liability/exposure.Work closely with Unit Manager or mentor to promptly resolve claim issues.Refer claims as appropriate, based on exposure and established guidelines.Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.Provide customer service contact to give, receive or exchange information.EDUCATION/COURSE OF STUDY:College degree or equivalent business experience preferred.COMPUTER SKILLS:Solid keyboard and PC skills, with experience in Word and Excel.Proficient use of technology; including, Microsoft Word, Excel, e mail, Web enabled applications, and database software.OTHER:A general understanding of insurance.Solid interpersonal and customer service skills.Team focus.Results orientation.Flexibility and willingness to work early evening hours with some weekend hours.Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail.Strong decision making skillsDemonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.File ManagementTechnicalCustomer FocusRelationship ManagementTechnologyLeadership In A Matrix EnvironmentInfluenceStrategic ThinkerCreativityInitiativeCollaborationCommunicationTrend AnalysisTravelers is an equal opportunity employer. We actively promote a drug free workplace.Job Category: Claim