JOB DESCRIPTION

Job Title

Workplace Support Specialist

Job Description Summary

We are seeking a full time Workplace Support Specialist for a Seattle client facility. The successful candidate will have strong customer services skills, and a belief in teamwork. Utilizing organizational and multi-tasking skills and having the ability to work independently on goal-oriented projects and routine tasks are key elements. Being patient, customer-service oriented, observant, resourceful, independent, responsible, accountable and having a sense of urgency when applicable are qualities required.

Job Description



Principal Responsibilities



Shipping / Receiving Processing



* Assist client employees and customers in a professional, efficient, and courteous manner

* Accurate and timely receipt of goods, processing paperwork, and delivering to end-users

* Coordinate pick up times with various departments to ensure all overnight express packages ship out on a daily basis

* Calculate postage by weight of package

* Process domestic/international shipments

* Package shipments in appropriate envelopes or boxes then process using the most cost effective means possible

* Maintain records in an orderly manner for easy tracking



Reception Services



* Become fully versed in basic reception operations

* Provide scheduled and on-call reception services

* Answer all incoming calls in a professional and cheerful

* Receive and direct visitors, employment applicants, salespeople, vendors and customers to appropriate locations and parties

* Handle escalated callers with tact and sincerity while following documented escalation protocols



General



* Ensure that the distribute postal mail and packages to required destinations in a timely manner

* Ensure that Pick up outgoing mail, sort pre-stamped mail, post organizational mail and insure its pick up by courier at end of day.

* Maintain tracking sheets and submit reports in a timely manner

* Be familiar with Cushman & Wakefield policies and procedures and the clients policies and procedures as they relate to the position and job description



Additional Responsibilities



* Responsible for coverage schedule for Shipping/Receiving and Reception

* Maintain Operation of Copy Machines located in the Central Service Areas:



* Order and maintain inventory supplies for Copier machines.

* Stock paper in copiers (site-wide).

* Establish and maintain a relationship with copier Representatives.

* Coordinate and manage efforts to provide desk-top service for copiers.



Amenity and supply ordering



* Serve as main point of contact for amenity vendors

* Responsible for placing weekly orders for site amenities



Special projects / Client departmental support



* Provide special project assistance as requested. Projects may include data entry, mailings, document creation, philanthropic efforts and special event support

* Provide special event assistance to Facilities Department



Qualifications



* Ability to adapt and work independently

* Mail, shipping and/or receiving experience preferred (FedEx, UPS, USPS)

* Copier/duplicator experience

* Previous customer relation experience

* Appropriate phone etiquette is necessary

* Maintain regular and punctual attendance a must

* Strong ability to multitask

* Ability to lift up to 50 lbs. repeatedly



Skills



* Good leadership and social-interpersonal skills

* Excellent written and verbal communication skills

* Good working knowledge of Microsoft Word, Excel, PowerPoint, Adobe Acrobat, Adobe Illustrator, Adobe Photoshop



Education



* High School or GED diploma required

* Associates degree or equivalent work experience preferred

Principal Responsibilities



Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.



Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.