Appeals Collector

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POST DATE 9/19/2017
END DATE 12/6/2017

HCA Healthcare Nashville, TN

Nashville, TN
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Job Code: 08942-138637


No Weekends

Parallon's Appeals Collector team is responsible for performing follow up on all appeals submitted to the payer for timely payment and resolution.

We're seeking a self-motivated individual to work as a Full Time Appeals Collector. Paid training is provided.

Duties (included but not limited to):

* Pursue additional payment on open appeals through various means of communication, such as telephonically, online or via payment package processes with payers and patients.

* Overcome objections that prevent payment of the claim

* Gain commitment for payment through concise and factual collection techniques.

* Escalate accounts to appropriate individuals at the payer and the shared service center management as needed

* Communicate trends to management as identified

* Utilize effective documentation standards that support a strong historical record of actions taken on the account.

* Meet the productivity and quality standards of the organization

Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Technical skills - Professional presentation skills needed to represent facilities in legal issues.
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
Clinical skills ability to read and interpret medical records a plus
Adaptability - adapt well in a fast-paced changing environment

High school diploma or GED required

Minimum one year related experience required, preferably in healthcare
Relevant education may substitute experience requirement.


Last Edited: 09/18/2017