Applications Analyst II with SQL Reporting 9/19/2017
JOB DESCRIPTIONAPPLY As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
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General Summary Overview Statement
Dana-Farber (DFCI) leadership is supporting an IT strategic initiative to modernize the IT systems in the cell manufacturing (CMCF) and cellular therapies/BMT (CT/BMT) departments. Over the next 3-5 years a selection committee comprised of IT and business members will select and implement the following applications: resource scheduling, case management, outcomes reporting, document management, and a manufacturing execution system (MES).
The application analyst II selected for this role will perform the duties of a mid- to senior-level analyst and be part of the team implementing the above-mentioned applications. The analyst will work with department resources to develop test plans, perform data conversions from legacy systems to the new applications, develop reports (including CIBMTR outcomes reporting), write SQL queries, assist with system configurations, test application functionality, document workflows, and effectively communicate any issues or concerns to leadership.
Long term the duties of the application analyst II will shift from implementation to support of the software solutions and workflows, as well as leading small to medium sized projects.
Principal Duties and Responsibilities
The application analyst II will be primarily responsible for assisting with the implementation and support of the new CMCF and CT/BMT applications. The analyst will conduct system configuration, track issues, and perform testing of the new system and associated data interfaces in a complex, multi-institutional, and cross-functional setting. The analyst will also be responsible for enhancements and support of the system once implemented as well as providing support to other system needs and future initiatives that intersect either directly or indirectly with CMCF and CT/BMT. The analyst must be able to create and maintain a healthy working relationship with the end users, leadership, and other partnering organization business users and/or IT departments.
The application analyst selected for this role must develop an understanding of both CMCF and CT/BMT operations and workflows and work collaboratively with the representatives of both departments to implement and optimize the chosen systems. In addition, a critical component of the role will be understanding and supporting the technical requirements of the Center for International Blood and Marrow Transplant Research (CIBMTR) outcomes reporting including keeping track of changes to the reporting requirements, working directly with CIBMTR staff on technical issues, and reporting CIBMTR specification changes to leadership. This role requires exemplary analytical skills, strong written and verbal skills, and previous technical experience with system-to-system interfaces and SQL queries.
Participate in the implementation of multiple systems laid out on a time-sensitive road map over a multi-year period
Assess, analyze, and document current and new workflows and assess impact to system design decisions where needed
Identify, track, and work to resolve issues
Experience with reporting tools used to write reports out of SQL and/or Oracle backend databases
Write ad hoc SQL queries when requested
Develop staging environment for converting legacy data
Assist in application configuration and set-up
Design testing scenarios, execute unit and integrated testing, and provide documentation
Troubleshoot issues with application and data interface errors
Work closely with end users and stakeholders of the new system(s)
Assist with designing and conducting training
Provide end user support for the new system
Develop downtime procedures and documentation
Develop documentation of system set-up, standard support and troubleshooting procedures, and configuration
Serve as a subject matter expert for the new CMCF and CT/BMT system(s)
Represent the IT needs of the CMCF and CT/BMT departments within DFCI IT
Participate as a team member and/or lead IS projects impacting the CMCF and CT/BMT departments
Bachelors degree required
5 years of experience as a business and/or systems analyst required
3 years of experience in healthcare clinical information systems preferred
Solid understanding of SQL, PL/SQL, data validation tools, data integration tools, and reporting tools
Familiarity with Laboratory systems and regulations (21 CFR part 11, FDA, etc.) preferred
Familiarity with project work (tasks, dependencies, resources and timelines)
Experience implementing new systems including writing tests plans and developing documentation
Experience with ITIL and change management processes
Experience with interfaces between systems and/or devices
Strong understanding of common software applications (ex. MS Office) and personal computers required
Local travel and travel to patient care areas and satellite clinics required, limited patient contact
Off-site and off-hours beeper coverage for user support as assigned including alternating weekends
Must be able to provide adequate transportation between work locations
As projects and priorities dictate, must be available to work non-standard business hours such as evenings, nights, weekends, and holidays if/when necessary
Skills, Abilities, Competencies
Must possess exemplary analytical abilities
Experience gathering detailed requirements from end users and translating those into system needs
Strong technical skills with HL7 and SQL
Demonstrated ability to multi-task and prioritize tasks with an appreciation for critical paths
Able to self-manage and assume ownership for tasks and project work
Demonstrated comfort facilitating group projects towards a successful completion of goals
Able to independently conduct meetings, both informal and formal, including user meetings
Exemplary written and verbal communication skills
Strong documentation skills with attention to detail and format
Able to develop and implement new system procedures
Able to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties, offer possible solutions, and decide on the optimal course of action, able to independently and/or collaboratively bring problems to complete resolution
Able to recognize the political climate of the organization and act accordingly
Knows when to seek and accept guidance from those with advanced experience, able to provide guidance and/or support when needed, such