JOB DESCRIPTION

American Greetings is recruiting for a Computer Information Analyst to join the Computer Operations team at our facility in Osceola Arkansas.

Associates at this level are expected to have command of core IT processes.

This position will support Information Technology services that may include: Application Development/Support, Database Support, Information Security, Industrial Automation, and Desktop Support.

Manage, organize and train company users where needed.

Provide strategic and tactical input into our overall Information Technology Operations Strategy

Function as the technical resource for existing and future production and distribution technical services and solutions.

Facilitate communication between staff, management, vendors and other technology resources within and outside the organization

Document technical designs that properly support the business requirements

Manage the resolution of all problem incidents, escalate to senior management as necessary, conduct post incident analysis and document such activities

Provide IT support for a 2.6 million Sq/Ft Manufacturing and Distribution center.

Continuously updates skills and knowledge of new technology, equipment, services and methods.

Prepares to assume position of increased responsibility within American Greetings

Experience Required:

3 Years in Entry Level Information Technology Position. (preferred)