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Banquet Server 9/19/2017

Highgate Hotels, LP Long Beach, NY

Company
Highgate Hotels, LP
Job Classification
Part Time
Company Ref #
2017-3103
Location
Long Beach, NY
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED
AJE Ref #
579558184

JOB DESCRIPTION

APPLY
EMPLOYMENT STATUS

Part-Time

OVERVIEW

The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.

RESPONSIBILITIES

* Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.

* Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.

* Served guests according to the hotel s standards in a friendly, courteous, and professional manner.

* Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.

* Set all tables according to hotel standards.

* Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.

* Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.

* Prepare room according to BEO and the various meal functions.

* Follow all money handling procedures when serving the guest.

* Know the menu items for each function served and able to give accurate descriptions.

* Ensure overall guest satisfaction.

* Perform other duties as requested by management.

QUALIFICATIONS

* High School diploma or equivalent and/or experience in hotel or a related field preferred.

* Flexible and long hours sometimes required.

* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand during entire shift.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to show initiative, including anticipating guest or operational needs.

* Must have a felxible schedule