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Bellperson 9/18/2017

Highgate Hotels, LP Long Beach, CA

Company
Highgate Hotels, LP
Job Classification
Full Time
Company Ref #
2017-3751
Location
Long Beach, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED
AJE Ref #
579552849

JOB DESCRIPTION

APPLY
EMPLOYMENT STATUS

Full-Time

OVERVIEW

The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

RESPONSIBILITIES

* Load and unload luggage carts.

* Organize and deliver luggage for tour groups

* Escort guests to rooms and familiarize them with hotel services.

* Inspect guest s room to ensure it is in order and that supplies are adequate.

* Explain features of the room including operation of electronic devices and entertainment.

* Check/store luggage for arrivals and departures with luggage tags.

* Store, track, and deliver packages as needed.

* Deliver messages to meeting rooms.

* Deliver flowers, laundry, packages and other amenities to guestrooms.

* Assist with room changes.

* Maintain current listing of local and area attractions, special events and activities.

* Maintain list of local transportation guides, churches, sports arenas, etc.

* Assist Houseperson with guest requests.

* Ensure lobby reader board is correct.

* Provide information, maps and directions as required.

* Where applicable answer console to assist front desk agents.

* Show guestrooms and suites as needed and emphasize the hotel s amenities.

* Perform other duties as requested by management.

QUALIFICATIONS

* High School diploma or equivalent required and/or experience in a hotel or a related field preferred.

* Must have a valid driver's license for the applicable state. (If applicable)

* Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

* Ability to stand during entire shift.

* Must be able to effectively communicate both verbally and in writing

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to maintain confidentiality of information.