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Bilingual Customer Service Representative

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POST DATE 9/19/2017
END DATE 11/18/2017

Sunbelt Rentals Fort Mill, SC

Fort Mill, SC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)



Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available
Negotiates price and volume of original orders by maximizing rate and volume
Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system (including cash rentals); organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport)
Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment
Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files
Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs
Records details of calls in phone log and maintains lost rent logs
Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing
May deliver and pick up equipment
Follows Standard Operating Procedures
Ensures all activity and customer transactions are performed within Sunbelt safety policies
Trains other employees as needed; may serve in a lead capacity to other CSRs
May be responsible for other tasks, including stocking and maintaining store showroom merchandise, loading and unloading equipment, dispatching, timekeeping, and/or performing basic maintenance to equipment
Attends and participates in all Profit Center Meetings
Performs other duties as assigned by the manager

Valid Driver s license
Successful completion of the Department of Transportation Qualification process preferred
Equipment rental industry experience preferred
Comprehensive knowledge of construction equipment and pricing policy
Strong telephone skills
Customer service aptitude
Effective written and oral communication skills
Solid computer skills
Ability to sit or stand for long periods of time
Must be physically able to work in a jobsite environment for extensive periods to include lifting up to 50lbs, bending, squatting, crouching, and reaching
Must be physically able to work in extreme conditions including heavy rain, wind or excessive temperatures

-Bilingual Spanish/English is preferred


Additional Benefits

Tuistion Reimbursment