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BWH Security Officer, Lead (Brookside Community Health Center) / 40-Hour / Day

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POST DATE 9/17/2017
END DATE 12/7/2017

Brigham & Women's Hospital(BWH) Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED



Assists Supervisor with daily operations supervision, including shift personnel (up to ~29 FTE). Absent a Supervisor, incumbent will assume a charge officer position responsible for the shift personnel and operations. As needed, incumbent may also be placed in this role by the Supervisor to assist with supervision of the shift staff and shift operations.

Assists in the assignment of personnel to their daily scheduled duties, reviews all pass-ons, logs, journals, forms and reports since last tour of duty to ensure continuity of services and provide appropriate follow up, monitors line staff performance ensuring adherence to Department /Hospital policies and procedures, ensures Department philosophy and expectations for customer service are met, ensures adequate coverage for the next shift and special details.

Notifies Supervisor of any special occurrences (i.e. any failure of persons, equipment, policy, procedure disruptive to normal business or having potential for negative consequence or publicity).

Actively participates in Department committees, projects and initiatives.

Manages and/or assists in the management of a specifically assigned project or task.

Assist in the tracking and trending of criminal activity and hospital incidents.

If assigned, serves as a Field Training Officer (FTO), orienting and training new department staff. As part of FTO duties, documents personnel training records and tracks completion, certification, re-certification and general compliance with standards.

May be assigned to supervise an off-site location and, if applicable, 1 Security Officer FTE per shift. Off-site locations include administrative buildings, ambulatory care centers, and/or community based health clinics. Will be cross-trained in other locations beyond normally assigned work space.

May be required to work other shifts and/or locations when necessary.

Performs all duties of Security Officer I and Security Officer II (if sworn) in addition to above duties.

Perform additional duties as assigned.


-Minimum of a high school diploma required. A strong educational background (Associates or Bachelors degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered.

-A minimum of 2 years of experience in Security, Law Enforcement or Military required with supervisory experience preferred. Three years of experience with two years of supervisory experience preferred.

-Must possess and maintain a valid Massachusetts Drivers license

Must submit to and pass an initial and annual criminal background check.

Must obtain and maintain required certifications in the following programs (training provided by department):

o CPR/AED/First Aid

o Narcan (Naloxone) Training

o AVADE/HDTS De-Escalation Training

o International Association of Healthcare Safety and Security (IAHSS) Advanced Officer Certification (within 90 days of promotion)

The ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63 preferred.


-Exemplary customer service and communication skills. Must be able to handle complex interpersonal situations and crisis management scenarios.

-Strong risk analysis and organizational skills.

-Reliable and flexible.

-Must be able to gather, analyze, evaluate, and utilize facts and evidence. Interview victims, complainants, witnesses, and suspects.

-Must be able to prepare clear and concise reports and routine correspondence.

-Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

-Must be able to read, write and speak English fluently. Fluency in more than one language preferred.


Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours. Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary. Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations. Capacity to use appropriate force to overcome, arrest or restrain someone if necessary.

Each officer must be able to perform each task in the functional assessment outlined below upon hire (within the first 90 days) and annually:

3 Minute Step Test

Measures the heart rate in the recovery period following three minutes of stepping.

Stand with the step in front of you. Begin by stepping up and down the step in cadence with the metronome. Continue with this exercise for three minutes. Then you will be asked to sit down in and your heart rate will be recorded after one minute of rest.

Step, Bend, and Crawl

Measures mobility and coordination.

Stand in front of the hurdle. Start by stepping over the hurdle, bending and crawling under the table, and stepping over the second hurdle. Reverse direction and repeat the sequence.

Stretcher Carry

Measures the ability to assist lifting a stretcher.

You and a partner will stand at either end of the stretcher that is loaded with approximately 150 lbs in weight. Bend with your legs with your back straight and grasp the stretcher. Straighten your legs to lift the stretcher, then reverse to put the stretcher back down.

Pull and Drag

Measures upper body strength

Take firm hold onto the belts and drag the 150 lb. sled 10 feet across the room and reverse directions back to the starting position.

Balance Walk

Measures balance.

Start at the end of the 1 inch wide tape. When prompted to start, step on the tape, alternating with each foot until you reach the end of the tape. Your foot must be in contact with the tape on each step.

Stair Climb

The stair climb measures the ability to climb stairs at a quick pace.

Starting at the bottom of the stairway, on the command Go, the watch is started and you must walk up four flights of stairs at a quick pace. At the top of the stairs, you will need to take a card and walk quickly down the four flights of stairs to the starting point and return the card to your proctor. You must complete this in 35 seconds or less.


Brigham and Womens Hospital I CARE Standards

The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care.

C. I will Communicate my commitment to high quality performance

A. I will Appear and act as a professional

R. I will Respect all individuals

E. I will Extend myself

EEO Statement:

Brigham and Womens Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.