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Carrier Services Representative (Dispatcher) - DSV Road 9/19/2017

UTi Worldwide Inc. Portland, OR

Company
UTi Worldwide Inc.
Job Classification
Full Time
Company Ref #
OPE-17-00056
Location
Portland, OR
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED
AJE Ref #
579560319

JOB DESCRIPTION

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Description

SUMMARY

The DSV Road group s Carrier Services Representative is an integral part of the branch s team as they help to build and develop relationships with carriers and customers by providing exceptional customer service. They ensure that correct information is provided to the carriers and customers, while accurately tracking various shipment pick-ups to their final delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Develops carrier relationships in order to effectively support customers. * Maintains and grows relationships with carrier accounts. * Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions. * Has daily contact with carriers to determine availability while negotiating transportation rates. * Provides consistent and exceptional customer service levels to carriers and customers. * Researches new carriers within the market, generates leads, and develops new carrier relationships. * Makes cold and warm calls to current and potential clients to promote business growth and development. * Studies and understands seasonal market trends. * Handles dispatch operations with carriers and drivers. * Tracks shipment from pickup through delivery so that accurate, up-to-date information can be provided regarding shipments.

OTHER DUTIES

* Performs other duties and projects as assigned.

SUPERVISORY RESPONSIBILITIES

* N/A



Position Requirements

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

* High School diploma. * 1 years experience in a logistics, brokerage, or customer service field.

Certificates, Licenses, Registrations or Professional Designations

* Proficient in Microsoft Word, Excel, Access, and PowerPoint

* Solid analytical experience in Excel required

Language Skills

* English (reading, writing, verbal)

Mathematical Skills

* Position requires strong mathematical skills for project development

Other Skills

* Strong ability to persuade, motivate, negotiate, and influence others * Ability to thrive under deadlines and work in a team environment, while also delivering independent results * Excellent communication skills, verbal and written * Driven, enthusiastic, and highly motivated * Ability to build strong relationships * Strong prioritization skills, multi-tasking skills, and works with a sense of urgency * High attention to detail and ability to multitask * Strong organizational skills * Proficiency in using a Windows-based computer * Great phone presence and effective interpersonal communication skills

PREFERRED QUALIFICATIONS

Education and/or Experience

* 6 months industry experience

Computer Skills

* Experience in Oracle preferred * Experience with Transportation management software a plus

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Close Date


EOE Statement
It is the policy of the Company to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, creed, ancestry, sexual orientation, sex, gender identity, national origin, marital status, veteran status, liability for military service, or any other factor prohibited by applicable federal, state or local law.

Category
Operations

Post Internal Days
0

Number of Openings
1

This position is currently accepting applications.

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