This company is committed to hiring Veterans

Client Data Steward, Adult Learner Recruitment

This job is no longer active. View similar jobs.

POST DATE 9/16/2017
END DATE 11/18/2017

The Advisory Board Company Richmond, VA

Company
The Advisory Board Company
Job Classification
Full Time
Company Ref #
a0K0G00000QHP4dUAH
Location
Richmond, VA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Associates Degree
AJE Ref #
579538702

JOB DESCRIPTION

Title:
Client Data Steward, Adult Learner Recruitment

Number:
JO-1709-12774

Location:
Richmond, VA

Job Categories:
Account Management
Analytics
Marketing and Communications

Referral Category:
Royall & Company

Share | |Email this job

CLIENT DATA STEWARD (AKA / CLIENT DATA ACCOUNT MANAGER), ADULT LEARNER RECRUITMENT *LIR
Royall & Company
Education Advisory Board
www.eab.com


LEARN ABOUT US
CONNECT WITH US

About
Facebook

Benefits
LinkedIn

Recent Awards
Company Twitter

Our Culture
Careers Twitter

Community Impact
Community Impact Twitter

THE ROLE IN BRIEF:
The Client Data Steward manages client data relationships and a portfolio of higher education clients. This client-facing role facilitates the systematic acquisition and return of client data specifically, ensuring (1) transformation and integration of client data into high-quality client information assets and (2) client satisfaction and engagement throughout the client data implementation lifecycle. This position works directly with the client to gather data/information requirements and with the internal account teams to define the standards and rules to ensure data is extracted, transferred and loaded into our systems for downstream marketing campaign execution, monitoring, analysis, reporting and decision-making.

SPECIFIC RESPONSIBILITIES:
- Manage relationship with client for data-related activities; understand their business objectives
- Establish requirements, specifications, standards, rules to acquire and transform client data into information assets for company and clients
- Acquire and standardize incoming client data while ensuring accuracy and integrity
- Develop proficiency in executing required data tasks using basic programming languages (e.g., SQL, JavaScript or MongoDB) to support internal production processes, standardize client data and create client data files
- Perform 2nd level data reviews and revisions to ensure accuracy and integrity of outgoing client data
- Facilitate resolution of data discrepancies with clients and client teams
- Act as data leader, helping to drive data best practices within the data team, account team(s) and with clients; serve as resource for Associate level
- Engage in external client interactions; develop client relationships; provide stellar customer service and communication
- Engage in internal client team interactions; continuously provide status updates; maintain productive working relationships; attend/participate in client team meetings
- Ensure quality and consistency of work; own data process from start to finish; understand and confirm client needs prior to executing requests
- Shepherd quality and timeliness of deliverables throughout client data process(es), keeping all parties informed to proactively mitigate people/process/system issues
- Perform other related responsibilities as assigned

BASIC QUALIFICATIONS:
- Undergraduate degree (Associate s or Bachelor's)
- Minimum of 2 years relevant work experience
- Experience communicating and collaborating with clients, client support and technical communities
- Ability to maintain composure, take initiative, prioritize and multi-task in a fast-paced environment with competing deadlines
- Detail-oriented in establishing data requirements and reviewing files of various types (Access, Excel, fixed format, etc.) to ensure accuracy
- Proficient in Microsoft Office Access or Excel

IDEAL QUALIFICATIONS:
- Experience working in account, client, project and/or data management
- Client-focused, critical problem-solving and consulting skills
- Goal-oriented team player
- Proven work ethic and commitment to continuous improvement
- Passion to learn new things about the business, systems and data and apply learnings resourcefully
- Prior light programming experience or coursework, preferably in one of the following languages: SQL, JavaScript and/or MongoDB

ABOUT EDUCATION ADVISORY BOARD
EAB is a best practices firm that uses a combination of research, technology, and services to improve the performance of 1,200+ educational institutions. Headquartered in Washington, D.C., EAB forges and finds the best new ideas and proven practices from its network of thousands of leaders, then customizes and hardwires them into every level of member organizations, creating enduring value. For more information, visit www.eab.com.

We are a workplace that...
Values and celebrates diversity of experience, culture, and opinion
Is committed to creating an inclusive environment to enhance our collective experience
Promotes a supportive community through staff-led affinity groups, events, and education

OUR CULTURE & VALUES:
We think Forbes said it best: Making the world a better place is what The Advisory Board Company is all about. We have a unique culture where employees are told to avoid after work emails, encouraged to take 10 hours per month of paid leave for community service, and are expected to add surplus value in every interaction with a member or colleague.

Over the past thirty years, we have developed a distinctive corporate culture based on our values and principles. We award, promote, and praise based on individual performance, capabilities, and ambition. We provide ways for staff to share their time, talent, and passions in the community. We reward innovation and foster a collaborative environment. We have a performance-driven staff and peers that challenge one another in the workplace. And we want free-thinkers, agile speakers, witty writers, and team players to join the firm at Advisory Board, your ideas are heard and your contributions matter.

BENEFITS:
Consistent with our belief that our employees are our most valuable resource, The Advisory Board Company offers a competitive benefits package.
- Medical, dental, and vision insurance, dependents eligible
- 401(k) retirement plan with company match
- 20+ days paid time off and 10+ paid company holidays
- Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
- Wellness programs including gym discounts and incentives to promote healthy living
- Dynamic growth opportunities with merit-based promotion philosophy
- Benefits kick in day one, see the full details here.

The Advisory Board Company is an Affirmative Action and Equal Opportunity Employer. EOE AA M/F/Vet/Disability.