Similar Jobs

View More

Customer Advisor 9/17/2017

HCA Healthcare Houston, TX

Company
HCA Healthcare
Job Classification
Full Time
Company Ref #
08948-138578
Location
Houston, TX
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED
AJE Ref #
579548670

JOB DESCRIPTION

APPLY
Job Code: 08948-138578

Full-time

No Weekends

Job Summary The Customer Advisor is responsible for working with customers to address inquiries and concerns related to patient accounts. (This position would handle patient calls and other responsibilities as assigned).



Supervisor Customer Service Manager



Supervises not applicable



Duties (included but not limited to):

Talk with customers by phone or in person to obtain information needed to resolve inquiries.

Confer with other staff members to obtain additional information and clarification

needed to resolve customer concerns

Reconcile accounts according to insurance contracts and submit/ process correct

contractual

Review accounts for appeal requests and forward appropriately

Review accounts for duplicate or charge errors, forwarding to audit if necessary

Correct or add insurance information and request rebill

Encourage payment from patient through credit card, check or payment arrangement

Answer all inquiries from customers promptly (generally the same day received)

Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested

Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities

Maintain a courteous and professional attitude with customers and coworkers

Identify problem accounts and escalate as appropriate

Analyze, process and index correspondence via CWF (if applicable).

Maintain compliance with pool completion requirements (if applicable)

Maintain required productivity and QA standards

Document in the patient account record to identify actions taken on the account

Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.

Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement and all policies and procedures related to the Collections department.

Other duties as assigned



KNOWLEDGE, SKILLS & ABILITIES

Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.

Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

Interpersonal skills - able to work effectively with other employees, patients and external parties

PC skills - demonstrates proficiency in Microsoft Office applications and others as required

Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

#ParallonBCOM

EDUCATION

High school diploma or GED required.



EXPERIENCE

Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.



#ParallonBCOM

Last Edited: 09/15/2017